IPAssign Cannot Find the PrintNet
Windows Troubleshooting Tips
This section provides information on possible solutions to some standard configuration errors. If you require technical support, please have as much of the following information as you can available when you call:
1.What level of software are you running?
2.What type of attachment do you have?
3.What is your host operating system?
4.Give a detailed description of the problem.
5.How often, and when, does the problem occur?
6.Give a detailed description of your network and the components attached.
Please follow these tips to determine what the problem may be with your PrintNet configuration.
IPAssign Cannot Find the PrintNet
•Have you loaded IPAssign onto a Windows station on the same subnet as the PrintNet? IPAssign cannot see print servers across routers unless BOOTP broadcast packets can travel from subnet to subnet.
•Have you waited several minutes for IPAssign to recognize the PrintNet or have you repowered the printer to speed this identification process?
•Do you have a DHCP, RARP, or BOOTP server running that may be providing the PrintNet with an IP address upon bootup? If so, IPAssign is not needed to assign an IP address to the print server.
NOTE: If the PrintNet has an IP address, it will no longer send out a BOOTP packet. This means IPAssign will not be able to see the device on the network.
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