Chapter 3 Windows Troubleshooting Tips
TCP/IP Access Problem
If you can “ping” the printer from a workstation, but you cannot Web browse, Telnet, or print to the printer through the PrintNet, there may be an incorrect entry in the TCP access list. In order for this workstation to use the PrintNet interface in this case, one of two things must happen.
1.The TCP list must have an entry added to grant access to this workstation.
2.All entries must be deleted from the TCP list to grant all workstations/ hosts access to the above TCP services.
To view the current access list:
Use the printer control panel to access the configuration menu (see the Operating Manual for configuration menu information). From the DIAGNOSTICS/Printer Tests menu choose the
To add/delete a TCP access list entry, refer to “TCP Access Lists” on page 149.
NOTE: When the following procedure is used, the TCP access list will be cleared but all IP addresses will need to be entered again after the procedure is complete.
To reset all TCP/IP values to the factory defaults when access is impossible:
1.Obtain a printer configuration printout using the control panel. See the Operating Manual for configuration menu information.
2.Power off the printer.
3.On the PrintNet Interface, place SWITCH 2 in the down position.
4.Power on the printer and wait for the ONLINE state.
5.On the PrintNet Interface, place SWITCH 2 in the up position.
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