Problems with Standard Phones
Standard Phone Does Not Ring
Possible Cause 1: Ringer is turned off.
What to do: Turn on the ringer
■If the phone rings, the problem is solved.
■If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2: Call Forwarding is turned on.
What to do: Check to see if Call Forwarding is turned on.
■If Call Forwarding is turned on, turn it off.
■If Call Forwarding is not turned on, go to Possible Cause 3.
Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring.
What to do: Check the Line Ringing setting for the extension.
■If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.
■If Line Ringing is set for Immediate Ring and this phone is part of a combination extension, see “Problems with Combination Extensions: Phone Does Not Work Properly.”
■If Line Ringing is set for Immediate Ring and the phone is on an extension by itself, go to Possible Cause 4.
Possible Cause 4: Phone is faulty.
What to do: Unplug the problem phone. Plug in a standard phone that you know rings properly.
■If the replacement phone rings properly, the problem phone is defective. Replace it.
■If the replacement phone does not ring properly, call the hotline*.
✽In the continental U.S., help is available at 1 800
