Troubleshooting
6
When You Need Help
If you have a problem with your system, you may be able to solve it by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the hotline at 1 800
If you call, have the following information ready so that the representatives can better help you:
■The kind of system you have (for example, PARTNER II, Release 4.1) and its operating mode (Key or Hybrid). (To determine the release number, look at the processor module. For the system’s operating mode, at extension 10 or 11, enter programming mode and try to access Line Access Mode (#313). If you can, your system is set for Hybrid mode. If you can’t, your system is set for Key mode.)
■The number of lines and extensions in your system
■The type of phone (system or standard) and the model number, if applicable. System phone model numbers are located either on the upper
■If you followed a troubleshooting procedure and need more help, tell the representative what you did.
Power Failure Operation
When power to the system is cut off, the first line on each 206 module automatically connects to the first extension on the module. This allows you to make and answer calls during a power outage, provided you have a standard phone connected to any of these extensions. (During a power failure, standard phones can only make and receive
Troubleshooting
