Lucent Technologies 4.1 manual To program a Hunt Group button

Models: 4.1

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You can program a Group Hunting button on a system phone to ring or voice signal a specified Hunt Group with one touch.

If you have a voice messaging system, you can program Hunt Group 7 ([ Intercom ] [ 7 ] [ 7 ] [ 7 ]) on a button to retrieve messages with one touch.

Examples

Here are some useful applications for a Hunt Group:

Place the extensions of employees who work in a department sharing calls, such as a customer service group, in a Hunt Group so that when a call comes in to the receptionist it can be transferred to the next available extension. This alleviates the problem of one employee receiving most of the calls.

Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. Doing so lets outside callers ring the group directly without having to be transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number, so that a caller can reach a sales representative directly to place an order.

Programming

To program a Hunt Group button:

1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].

2.Enter the number of the extension to be programmed with this feature.

3.Press a programmable button.

4.To program the button to ring the next available extension in the Hunt Group,

press left [ Intercom ] [ 7 ] [ 7 ].

To program the button to voice signal the next available extension in the Hunt Group, press left [ Intercom ] [ ] [ 7 ] [ 7 ].

5.Dial a Hunt Group number (1–7 for ringing calls; 1–6 for voice-signaled calls).

6.Program another button for this extension or exit programming mode.

Using

System Phone

To use when programmed on a button:

To ring or voice signal an extension in the Hunt Group, simply lift the handset or press [ Spkr ] and press the programmed button. If you are voice signaling, start talking after the beep.

To transfer a call to an extension in the Hunt Group, while on a call, press the programmed button.

5-100Group Hunting—Ring/Voice Signal (I77G/I*77G)

Page 197
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Lucent Technologies 4.1 manual To program a Hunt Group button