Transfer Return Rings (#105)
Description
This System Programming procedure, which applies to all system extensions, defines the number of times a transferred call rings before it goes to the transfer return extension.
Related Features
■By default, transferred calls return to the originating extension if they are not answered. You can use Transfer Return Extension (#306) to specify a different return extension for the extension that transfers a call.
■If you program Hunt Group Extensions (#505), make sure this setting is four or more rings. This setting allows the call to continue hunting to other group extensions if it is not answered by the first group extension where it rings.
■If an extension has VMS Cover active, unanswered calls to that extension are routed to the voice messaging system rather than to the transfer return extension.
■For transferred calls that are sent to a covering extension with Call Coverage: if the covering extension does not answer within the specified number of Call Coverage Rings (#116), the call rings the specified number of Transfer Return Rings (#105) before it transfer returns. If the covering extension has Do Not Disturb active, the call rings one more time after the specified number of Call Coverage Rings (#116) before it transfer returns.
Considerations
■If you have a fax machine or an answering machine connected to the system, set Transfer Return Rings to a number greater than the number of rings at which these devices answer. Doing so prevents a call transferred to a fax or answering machine from returning before it is answered.
■The system does not start counting the number of rings for a transferred call (to determine when it goes to the transfer return extension if it is not answered) until the transfer originator hangs up.
Valid Entries
4✔
Programming
To change the number of times a transferred call rings before returning to the transfer return extension:
1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 5 ].
2.Enter a setting
[ Next Data ] until a display similar to the following appears:
Transfer Return
5 Rings
3.Select another procedure or exit programming mode.
