Lucent Technologies 4.1 manual Output Format, Serial Printers, Call Accounting Devices

■Inside (intercom) calls are not recorded.

■If you place a call on hold and the caller hangs up, the call is considered complete and the record is sent to the call reporting device.

■Conference calls appear as two outside calls. (This means that two records are generated on the report.)

Output Format

The following RS-232 serial transmission protocol is used for SMDR records:

■1200 baud

■no parity

■8 data bits

■2 stop bits

The call reporting feature also supports XON/XOFF protocol, carriage returns, and line feeds.

Serial Printers

Use a 355A adapter, which converts a modular jack interface to an RS-232

25-pin connector, to connect a serial printer to the primary processor module. If you connect a printer, make sure the printer can receive SMDR data in the format described above (refer to the printer’s instructions or contact the printer’s manufacturer if you need help).

N O T E :

If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined length of the fields for a call record will be greater than the 80 characters supported by most printers. If call records wrap around to the next line, reduce the font size or increase the characters-per-inch setting for the printer. If necessary, change the SMDR Output Format back to 15 digits.

Call Accounting Devices

You can send call information to a call accounting device (such as Lucent Technologies’ Call Accounting Terminal—Basic or Plus) if you want to further analyze call activity. The device stores rate table information and processes the information it receives into meaningful reports that can help you optimize your communications system. The primary application for call accounting devices is “accounting,” or pricing of the calls.

The call accounting device connects directly to the SMDR jack on the primary processor module and can print out reports that include summaries by hour, line, and extension. Refer to the manual provided with the call accounting device for instructions on connecting it to your system.

Using Auxillary Equipment 4-11