Possible Cause 6: One or more local phone company lines in the pool are faulty.
What to do: At extension 10, try to access each individual line assigned to the pool.
■If the lines accessed from individual line buttons on extension 10 are still faulty, refer to Possible Cause 7 in “Other Problems with Phones: Trouble Making Outside Calls.”
■If the problem remains, call the hotline.*
Calls are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause 1: Automatic System Answer or Direct Extension Dial is turned on.
What to do: Check to see if Automatic System Answer or Direct Extension Dial is turned on.
■If Automatic System Answer or Direct Extension Dial is turned on, turn it off by pressing the programmed button at extension 10.
■If Automatic System Answer or Direct Extension Dial is not turned on, go to Possible Cause 2.
Possible Cause 2: An auxiliary device answers when it should not (this could occur with a fax machine, voice messaging system, answering machine, or modem).
What to do: Be sure the device is set to answer correctly. If the device answers before it should, adjust it to answer on a later ring. If the device should not answer calls at all, turn off its
■For every auxiliary device connected to your system, either set the device itself to answer on a later ring (when the Line Ringing for the device’s extension is set to Immediate Ring) or set the extension’s Line Ringing to Delayed Ring. For a voice messaging system, check all of the settings associated with it. See page
■If the problem remains, call the hotline.*
✽In the continental U.S., help is available at 1 800
