Call Reports
A call report is a page of information that begins with a header. The header includes field names that describe the information in each call record. The call record is a line of information that includes the fields shown in Figure
| DATE | TIME | NUMBER | DUR. | LINE | STN. | ACCOUNT | TALK |
C | 04/26/97 | 11:34 | 101028819085556036 | 00:04:28 | 02 | 32 | 1725 |
|
I | 04/26/97 | 13:35 | IN | 00:02:12 | 01 | 10 |
| 00:02:12 |
I | 04/26/97 | 13:38 | 9085559111 | 00:01:22 | 12 | 15 |
| 00:00:55 |
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Figure 4-4. Sample Call Report
Each page includes 59 records. The report has the following fields:
■Call Type. “C’’ indicates outgoing calls; I“ ” indicates incoming calls. (SMDR Record Type (#608) defines if incoming calls are reported.)
■Date. The date of the call month, dd is the day, and with System Date (#101).
is shown in mm/dd/yy format, where mm is the
yyis the year. The system uses the date set
■Time. The time of the connection is shown in hh:mm format, where hh is the hour and mm is the minute. The system uses the time set with System Time (#103) and is shown in
■Number. For an outgoing call, this is the dialed number or the speed dial code of a Marked System Speed Dial number (preceded by an “F”). This field holds a maximum of either 15 or 24 digits, depending on the setting of SMDR Output Format (#610). (The Number field in Figure
A “* ” character prints as the last digit of a dialed number if the called party hangs up before the system user; a “?” prints if the number of digits dialed exceeds the 15 or 24 digits that this field can hold. If both of these conditions occur, the “* ” takes precedence.
For an incoming call, “IN” appears, unless the system is set up to receive Caller ID information. In that case, telephone numbers of incoming calls on lines with Caller ID service print in this field. (See “Caller ID” in Chapter 5 for more information.)
■Duration. The duration of the call is shown in hh:mm:ss format, where hh is the hour, mm is the minutes, and ss is the seconds. This is the total time of the call, including any time the call is on hold or being handled by the Automatic System Answer or Direct Extension Dial feature. If an incoming call lasts less than one second, this field contains all zeroes.
■Line Number. This is the outside line used to make or receive the call. If the system is set for Hybrid Mode and the call is on a line in a pool, the number of the line in the pool prints here, not the pool number.
Using Auxiliary Equipment
