SMDR Output Format (#610)
Description
Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether a maximum of 15 digits or 24 digits is printed for dialed numbers in the Number field on the call report. The longer field is useful for businesses, such as law offices and hotels, that need to record many digits for outgoing calls for billing purposes.
Before changing to 24 digits, check the documentation for your call accounting device to verify that 24 digit output is supported.
Related Features
■You can use SMDR Record Type (#608) to specify the type of calls to be included on call reports.
■When you change the output format, the length of the Number field is adjusted for the next call record that prints. To print a new header, use
SMDR Top of Page (#609).
■If you use Automatic System Answer or Direct Extension Dial, you may want to set SMDR Talk Time (#611) to Active to print on call reports the time a user spends on an incoming outside
Considerations
■This feature requires special hardware and/or software. For more information, see “Call Reporting Devices (SMDR)” in Chapter 4.
■If the output format is set to 15 digits and a “?” prints as the last digit of a dialed number on a call report (indicating that the digits dialed exceed the 15 digits the Number field can hold), you may want to change the output format to 24 digits.
■If the output format is set to 24 digits and SMDR Talk Time (#611) is set to Active, the combined length of the fields for a call record will be greater than the 80 characters supported by most printers. If call records wrap around to the next line, reduce the font size or increase the
Valid Entries
1 = 15 Digits ✔
2 = 24 Digits
Programming
To change the maximum number of digits for dialed numbers that can print on call reports:
1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 1 ] [ 0 ].
2.Press [ Next Data ] until the appropriate value displays.
3.Select another procedure or exit programming mode.
SMDR Output Format (#610)
