Lucent Technologies 4.1 manual Call Coverage F20,XX,XX

If an extension has Call Coverage active without voice mail coverage, covered calls ring at the covering extension for the specified number of Call Coverage Rings. Outside and intercom calls continue to ring at the covering extension until the call is answered or the caller hangs up. For transferred calls:

– If the covering extension does not answer, the call goes to the transfer return extension after the specified number of Transfer Return Rings (#105).

– If the covering extension has Do Not Disturb active, the call rings one more time at the user’s extension before it goes to the transfer return extension.

Call Coverage (F20,XX,XX)

Description

This feature redirects all intercom, transferred, and outside calls on lines assigned ownership from a user’s extension to another system extension (where

XXis an extension number from 10–57) for coverage. When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of rings. Callers can then leave a message with the person at the covering extension. This feature is helpful for users who want their callers to have personalized service when they are unable to answer calls.

Related Features

■You must use Line Coverage Extension (#208) to designate an extension as the owner of a specific outside line, so the extension can activate Call Coverage for that line. An extension’s owned line is eligible for coverage only if Line Ringing is set to Immediate Ring or Delayed Ring and Line Access Restriction (#302) or Pool Access Restriction (#315) is set to No Restriction or In Only.

■You can use Call Coverage Rings (#116) to specify the number of times a covered call rings at an extension before it is sent to the covering extension.

■If Call Coverage and Do Not Disturb are active, covered calls are routed immediately to the covering extension, without ringing the extension first.

■You can turn on Call Coverage while a call is ringing, to send a call immediately for coverage. Similarly, if Call Coverage is on and a call begins to ring, you can turn on Do Not Disturb to send that call immediately for coverage. (See Send All Calls. )

■If an extension has Call Coverage and VMS Cover active, covered calls ring at the covering extension for the specified number of Call Coverage Rings. Then:

–If the covering extension does not answer, the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings (#117).

–If the covering extension has Do Not Disturb active, the call is routed immediately to the voice mailbox of the extension that activated Call Coverage.

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5-36Call Coverage (F20,XX,XX)