■If an extension has Call Coverage and Call Forwarding active, calls are routed to the Call Forwarding destination extension (Call Forwarding takes precedence).
■If a user at a covering extension has a system display phone and is busy on a call, he or she can use Caller ID Inspect to view the number of the extension from which a coverage call is being sent. If a user is not active on a call and multiple coverage calls are ringing, he or she can press the line, pool, or [ Intercom ] buttons to view the number of the extension from which each coverage call is being sent; however, if the user picks up the handset, he or she will join or answer the call that was previously ringing at the originating extension shown on the display.
■Call Coverage does not apply to parked calls. See Call Park.
Considerations
■A system display phone is recommended for the covering extension so the user can identify coverage calls. “Coverage Call for XX” appears on the display when a coverage call rings at a covering extension rather than Caller ID information, if available.
■If the covering extension has an Auto Dial button for the originating extension, the light shows green flutter while the coverage call is ringing at the covering extension. If the user at the extension lifts the handset, he or she will be connected to this call.
■Intercom, transferred, and outside calls on lines assigned ownership can be covered. Group calls, forwarded calls,
■Do not designate any of the extensions in Hunt Group 7, which contains the extensions associated with the voice messaging system, as a covering extension.
■A single extension can cover multiple extensions; however, an extension programmed for Call Coverage can have only one covering extension. Only one Call Coverage button can be programmed per extension.
■The user at an extension who has activated Call Coverage can intercept an outside call routed for coverage by pressing the outside line button.
■You can program Call Coverage on a button on a system phone. Use a button with lights if you want a visual indication when your calls are being covered. When the green light is on, your calls are being covered; when the green light is off, Call Coverage is not active.
■If the Call Coverage feature code and optional originating and covering extensions are programmed on a button with lights, you can use the button to turn Call Coverage on and off with one touch. (The lights show when Call Coverage is on, even if calls are covered by a different extension than the one stored on the button, and you can still use the button to turn Call Coverage off.)
Call Coverage (F20,XX,XX)
