Forced Account Code Entry (#307)
Description
This feature applies only to system phones.
This System Programming procedure identifies specific extensions at which users must enter an account code prior to making outside calls. The account code can be used to charge telephone calls to a department or client; the account code prints on call reports if you are using SMDR (Station Message Detail Recording) or a call accounting package.
Related Features
■Account Code Entry provides instructions for entering forced account codes.
■You can use Forced Account Code List (#409) to create a list of valid account codes. If a Forced Account Code List exists, the system checks the list whenever a user enters a forced account code. If a forced account code is valid, the system provides access to an outside line. If a forced account code is invalid, the system denies access to an outside
■Extensions programmed with this feature are restricted from dialing outside phone numbers on all lines at the extension— including numbers in the Emergency Phone Number List
■Account codes can be entered manually or using System Speed Dial Numbers, Personal Speed Dial Numbers, and Auto Dialing (but not Marked System Speed Dial numbers).
■Automatic Line Selection does not apply for an extension programmed with this feature; the user must manually select a line or pool after entering an account code.
■Do not assign Forced Account Code Entry to an External Hotline (#311) extension.
■If a System Password (#403) is required to override dialing restrictions for an extension, users must enter it before entering the account code.
Considerations
■If SMDR is used, the account code assigned to incoming or outgoing calls prints on call reports. (See “Call Reporting Devices (SMDR)” in Chapter 4 for more information on call reporting.) For forced account code entry, if a Forced Account Code List exists, only valid account codes are printed on the call report.
■Forced account codes are not required to answer incoming calls at the extensions programmed with this feature.
