System Phone Does Not Work
Possible Cause 1: Telephone cord is plugged into wrong jack on bottom of system phone.
What to do: Plug the modular telephone cord into the correct
■If the phone works properly, the problem is solved.
■If the problem remains, go to Possible Cause 2.
Possible Cause 2: Phone needs to be reset.
What to do: Unplug the cord from the base of the problem phone. With the handset hung up, plug the cord in again.
■If the phone works properly, the problem is solved.
■If the problem remains, go to Possible Cause 3.
Possible Cause 3: The telephone is defective.
What to do: Unplug the cord from the base of the problem phone. Then plug the cord into a phone that you know works.
■If the replacement phone works, the problem phone is faulty. Call the hotline* to arrange for a replacement.
■If the replacement phone does not work, go to Possible Cause 4.
Possible Cause 4: The telephone cord is defective.
What to do: Unplug the cord from the base of the phone and the wall jack. Replace the cord with a cord that you know works.
■If the phone works, the cord is faulty. Call the hotline* to arrange for a replacement.
■If the phone does not work and it is part of a combination extension, see “Problems with Combination Extensions: Phone Does Not Work Properly,” Possible Cause 3.
■If the phone does not work and it is not part of a combination extension, call the hotline.*
✽In the continental U.S., help is available at 1 800
Troubleshooting
