Lucent Technologies 4.1 manual Delayed Call Handling

Lines

CONTROL

UNIT

PARTNER MAIL System

Ext. Z1

Ext. Z2

Ext. X (not automatically covered by the

Ext.Y PARTNERSystem) MAIL

Ext. 10

Receptionist’s Desk

Figure 4-13. Delayed Call Handling

To Use

Follow the instructions packaged with the PARTNER MAIL system to install it.

During normal business hours, the PARTNER MAIL system uses delayed call handling; the receptionist picks up all calls at extension 10. If the receptionist cannot answer within four rings, the system routes the call to the PARTNER MAIL system where the day greeting and menu play to the caller. Outside of business hours (when Night Service is activated at extension 10), outside calls are answered directly by the PARTNER MAIL system. Any user who is still in the office can pick up calls before the PARTNER MAIL system answers.

To Program

The following list summarizes the PARTNER II system programming procedures you use to implement the previous example:

1.If your system is configured for Hybrid mode, use Line Access Mode (#313) to change extensions Z1 and Z2 from Pooled to Key.

2.Use Group Call Distribution (#206) to assign all outside lines to the Hunt Group 7 (the VMS hunt group) to provide Automated Attendant Service on these lines.

3.Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure that calls transferred by the PARTNER MAIL system return to extension 10 if they are not answered.

4.Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt Group 7 (the VMS hunt group).

5.Set the VMS Hunt Delay (#506) to Delayed.

6.Set the VMS Hunt Schedule (#507) to Always.

Using Auxiliary Equipment 4-27