Automatic System Answer Button (#111)
Description
This feature is available only on the system phone at extension 10.
This System Programming procedure identifies a button to be used to turn Automatic System Answer (ASA) on and off. This feature helps the receptionist answer calls during busy periods.
When an outside call rings on a line programmed with Automatic System Answer, the system answers it after a specified number of rings and plays a short
■places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line); the outside caller hears music on hold, if it is available.
■continues to ring all extensions that have access to the line (the green light next to the line button at those extensions flash); the outside caller hears music on hold, if it is available.
■disconnects the call.
Related Features
■Automatic System Answer affects incoming calls only on lines identified using Automatic System Answer Lines (#204).
■Calls that ring on lines programmed with Automatic System Answer are picked up after two rings, as a default. To change the number of rings, use
Automatic System Answer Delay (#110).
■You must use Automatic System Answer Record/Playback to record the greeting callers hear when the system answers an incoming call.
■For callers to hear music on hoId, Music On Hold (#602) must be Active and an audio source must be connected to the primary processor module.
■You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Automatic System Answer, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call.
■The Automatic System Answer button returns to the status (on/off) it was in before a power failure occurred or System Reset (#728) was used.
■Automatic System Answer Mode should not be set to Hold or Ring if the disconnect signal from the local telephone company is not recognized by
Hold Disconnect Time (#203).
■Direct Extension Dial is an alternative system answering feature that lets outside callers dial an extension or Hunt Group number directly, without the aid of the receptionist.
Automatic System Answer Button (#111)
