Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time setting is too long.
What to do: Change Hold Disconnect Time (#203) from Long to Short.
■If abandoned calls on hold are disconnected, the problem is solved.
■If abandoned calls on hold still do not disconnect, or if the Hold Disconnect Time was already Short, go to Possible Cause 2.
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold release signal. If the local phone company does not send a hold release signal, or if they do but the problem still occurs, call the hotline.*
All Phones Dead: No Dial Tone or Lights
Possible Cause 1: Control unit is not receiving power.
What to do: Make sure the control unit’s power cord is plugged securely into the wall outlet. Also make sure the main circuit breaker or the on/off switch (see Figure
■If the green LEDs on the modules are lit and the trouble is gone, the problem is corrected.
■If the green LEDs on the modules are lit but the trouble remains, call the hotline.*
■If the green LEDs on the modules are out, go to Possible Cause 2.
■If any green LEDs on the modules are flashing, call the hotline.*
Possible Cause 2: The power outlet is faulty.
What to do: Test the outlet by plugging in an appliance, like a lamp or radio.
■If the appliance does not work, the outlet is faulty. If possible, plug the control unit into a different outlet. Then check the fuse box or call an electrician.
■If the appliance works, go to Possible Cause 3.
Possible Cause 3: Control unit fuse is blown.
What to do: Using the on/off switch, turn the control unit on and off several times. If the green LEDs on the modules are still out, call the hotline.*
✽In the continental U.S., help is available at 1 800
