SMDR Talk Time (#611)
Description
Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to indicate whether or not you want to include a Talk field on call reports. The Talk field records talk time for all incoming outside calls.
For Automatic System Answer and Direct Extension Dial calls, talk time does not include the time during which the greeting plays or the time that the caller spends waiting for someone to answer the call.
For all other calls, talk time is the same as call duration.
Related Features
■Talk time is most helpful for Automatic System Answer or Direct Extension Dial calls.
■You can use SMDR Record Type (#608) to specify the type of calls to be included on call reports.
■You can use SMDR Output Format (#610) to identify whether a maximum of 15 digits or 24 digits is printed for dialed numbers on the call report.
■When you change this feature to Active, the next call record that prints includes talk time as the last field on the call report. To print a new header, use SMDR Top of Page (#609).
Considerations
■This feature requires special hardware and/or software. For more information, see “Call Reporting Devices (SMDR)” in Chapter 4.
■If talk time is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined length of the fields for call record will be greater than the 80 characters supported by most printers. If call records wrap around to the next line, reduce the font size or increase the
Valid Entries
1 = Active
2 = Not Active ✔
Programming
To include the Talk field on call reports:
1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 1 ] [ 1 ].
2.Press [ Next Data ] until the appropriate value displays.
3.Select another procedure or exit programming mode.
SMDR Talk Time (#611)
