Hunt Group Extensions (#505)
Description
This System Programming procedure lets you assign any number of extensions to a Hunt Group. The system supports up to seven Hunt Groups; however, Hunt Group 7 is used exclusively for the voice messaging system.
Related Features for Hunt Groups 1–6
■For instructions on ringing or paging extensions in a Hunt Group or transferring calls to a Hunt Group, see Group Hunting.
■If a ringing call to the Hunt Group is not answered within three rings, the call moves to the next available extension in the Hunt Group. If users in the Hunt Group leave their desks, they should turn on Do Not Disturb at their extensions so calls move immediately to the next available extension.
■For instructions on making outside calls ring directly in a Hunt Group, see
Group Call Distribution (#206).
■Hunt Group calls are not eligible for Call Coverage or VMS Cover.
Related Features for Hunt Group 7
■This Hunt Group applies only to the voice messaging system. For more information, see Group Call Distribution (#206), Line Coverage Extension (#208), Automatic VMS Cover (#310), VMS Hunt Delay (#506), VMS Hunt Schedule (#507), VMS Cover Rings (#117), Voice Mailbox Transfer, and
VMS Cover.
■After you assign the extensions associated with the voice messaging system hardware to Hunt Group 7, you should set the Transfer Return Extension (#306) for those extensions to extension 10 (or another extension with a person who can assist the caller).
Considerations for Hunt Groups 1–6
■Any number of extensions can be assigned to each Hunt Group. In addition, extensions can be in more than one Hunt Group.
■You can include multiple fax machines or answering machines in a Hunt Group.
■If you have a PARTNER MAIL system and multiple fax machines, you can assign the fax machines to a Hunt Group. Then you can program the PARTNER MAIL system so that when an automatic fax call comes in on a line covered by the PARTNER MAIL system’s Automated Attendant Service, the PARTNER MAIL system recognizes that it is a fax call and automatically transfers it to the first available fax machine in the group.
Hunt Group Extensions (#505) |
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