Automatic System Answer Mode (#121)
Description
This System Programming procedure determines how the system handles Automatic System Answer calls after the greeting plays. There are three available modes:
■Hold: places the call on hold at extension 10 (the light next to the line button winks green at extension 10 and winks red at all other extensions that have the line); the outside caller hears music on hold, if it is available.
■Ring; continues to ring and the green light next to the line button continues to flash at all extensions that have access to the line; the outside caller hears music on hold, if it is available.
■Disconnect: ends the call immediately after the Automatic System Answer greeting plays.
Related Features
■Automatic System Answer affects incoming calls only on lines identified using Automatic System Answer Lines (#204).
■You must program a button on the system display phone at extension 10 to turn Automatic System Answer on and off. Use Automatic System Answer Button (#111) to program the button.
■Calls that ring on lines programmed with Automatic System Answer are picked up after two rings, as a default. To change the number of rings, use
Automatic System Answer Delay (#110).
■You must use Automatic System Answer Record/Playback to record the greeting callers hear when the system answers an incoming call.
■You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Automatic System Answer, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call.
■For callers to hear music on hold, Music On Hold (#602) must be Active and an audio source must be connected to the primary processor module.
■Automatic System Answer Mode should not be set to Hold or Ring if the disconnect signal from the local telephone company is not recognized by
Hold Disconnect Time (#203).
Considerations
■If Automatic System Answer Mode is set to Hold, calls are placed on hold at extension 10; however, any extension with access to the line on which the call is held can retrieve the call.
■If Automatic System Answer Mode is set to Hold and a call is placed on hold for longer than one minute, the system generates a short Hold Reminder Tone at extension 10. This tone sounds once every minute until the held call is retrieved, or until the caller hangs up.
Automatic System Answer Mode (#121)
