Call Reporting Devices (SMDR)
SMDR (Station Message Detail Recording) is a call reporting feature that provides records of call activity. Call reporting information provides you with the ability to:
■Detect unauthorized calls
■Bill clients or projects
■Bill back by department
■Reduce telephone costs by identifying the need to change telecommunications services (like adding a WATS line for calls to a particular area code)
■Print Caller ID information
Call reporting information is recorded after each call is completed. For outgoing calls, the system records information for each call that lasts more than 10 seconds. The timing begins when you lift the handset or press [ Spkr ] to access an outside line. For incoming calls, the timing begins when the call is answered. Timing stops when the call is disconnected.
The system sends the information through a
Programming
Use the following programming procedures for call reporting:
■SMDR Record Type (#608) to specify the type of calls that you want to record for call
■SMDR Top of Page (#609) to notify the system that the printer has been aligned to the top of a new page.
■SMDR Output Format (#610) to identify whether a maximum of 15 digits or 24 digits is printed for dialed numbers on the call report.
■SMDR Talk Time (#611) to include a field on the call report that records the time a user spends on an incoming outside
■Forced Account Code Entry (#307) to identify extensions that are required to enter an account code prior to making outside calls and Forced Account Code List (#409) to create a list of valid account codes.
■Display Language (#303) to specify the language to be used for display messages. The call report header is printed in the same language as is specified for extension 10.
