Lucent Technologies 4.1 manual Considerations

■Station (Extension). This usually is the extension that answered or placed the call. For redirected incoming calls, the last extension on the call is shown on the report, as follows:

–For transferred incoming calls: the destination extension.

–For transferred outgoing calls: the originating extension.

–For pickup calls: the extension picking up the call.

–For forwarded calls: the extension answering the forwarded call.

–For coverage calls: the extension answering the coverage call.

If the calling party hangs up on an Automatic System Answer or Direct Extension Dial call before someone at an extension answers, this field shows 00.

■Account Code. This is the account code (up to 16 digits) assigned to the call. This code typically is used for charging calls to a specific project or department.

■Talk. This is the time a user spends on an incoming outside call—from the time the user answers the call to the time the call is disconnected from the system. The talk time is shown in hh:mm:ss format, where hh is the hour, mm is the minutes, and ss is the seconds.

If the call is answered by the Automatic System Answer or Direct Extension Dial feature, this field does not include the time the caller listens to the greeting or waits for someone to answer the call. For all other calls, the time in this field is the same as the time in the Duration field.

This field is included on the call report only if SMDR Talk Time (#611) is set to Active.

Considerations

■The System Date (#101) and System Time (#103) must be set correctly to ensure accurate call reports.

■The call report header prints in the Display Language (#303) specified for extension 10.

■If a report cannot print because the printer is jammed or out of paper, the system will store up to 45 records in its memory until they can be printed. Additional calls will not be recorded.

■Before including the Talk field on call reports or changing the output format to 24 digits, check the documentation shipped with the call accounting device to verify that these options are supported.

■If SMDR Talk Time (#611) is set to Active and SMDR Output Format (#610) is set to 24 digits, the combined length of the fields for a call record will be greater than the 80 characters supported by most printers. If call records wrap around to the next line, reduce the font size or increase the characters-per-inch setting for the printer. If necessary, change the SMDR Output Format back to 15 digits.

■In the event of a power failure, records of any calls in progress are lost.

4-10Using Auxiliary Equipment