Exclusive Hold (F02)
Description
This feature is available only on system phones.
This feature prevents other extensions from picking up outside calls placed on hold at a specific extension with a system phone.
Related Features
■You can use the Hold button to put calls on regular hold (any extension can pick up the held call).
■Placing a call on Exclusive Hold prevents other users from accessing Caller ID information for the held call at that extension.
Considerations
■You can program an Exclusive Hold button on a system phone to use the feature with one touch.
■For system phones, if a call is left on hold for longer than one minute, the extension at which the call is held generates a short Hold Reminder Tone. This tone sounds once every minute until the held call is retrieved, or until the caller hangs up.
■If you put a call on a line in a pool on hold and another user picks up that call, it will no longer be available to you. To ensure that no one else can retrieve your held call on a pooled line, use Exclusive Hold.
Programming
To program an Exclusive Hold button:
1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ Central Tel Program ].
2.Enter the extension number to be programmed with this feature.
3.Press a programmable button.
4.Press [ Feature ] [ 0 ] [ 2 ].
5.Program another button for this extension or exit programming mode.
Using
While active on an outside call on a system phone:
1.Press the programmed button or press [ Feature ] [ 0 ] [ 2 ] to put the call on Exclusive Hold.
The green light next to the line, pool, or [ Intercom ] button flutters. At all other extensions, the line appears busy (steady red).
2.To retrieve the call, press the line, pool, or [ Intercom ] button on which the call is held and lift the handset or press [ Spkr ].
You can pick up a call on Exclusive Hold only at the extension on which it was put on Exclusive Hold.
