Lucent Technologies 4.1 manual Automatic System Answer Lines #204

Automatic System Answer Lines (#204)

Description

This System Programming procedure identifies the lines on which incoming calls should be answered by the Automatic System Answer feature.

Related Features

■After a call is answered, Automatic System Answer plays a greeting then either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).

■You must program a button on the system display phone at extension 10 to turn this feature on and off. Use Automatic System Answer Button (#111) to program the button.

■Calls that ring on lines programmed with Automatic System Answer are picked up after two rings, as a default. To change this number, use

Automatic System Answer Delay (#110).

■You must use Automatic System Answer Record/Playback to record the greeting callers hear when the system answers an incoming call. If there is no message recorded for Automatic System Answer, the caller will be placed on hold immediately after the system answers.

■You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Automatic System Answer, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call.

■For callers to hear music on hold, Music On Hold (#602) must be Active and an audio source must be connected to the primary processor module.

Considerations

■All lines programmed with Automatic System Answer should be assigned to extension 10.

■Only outside calls on Automatic System Answer lines are answered automatically. Intercom, transferred, and transfer-return calls are not answered automatically.

Valid Entries

1 = Assigned

2 = Not Assigned ✔

Automatic System Answer Lines (#204) 5-25