Automatic System Answer
Record/Playback (I891)
Description
This feature lets you record and play back the message that callers hear when a call is answered by the Automatic System Answer feature. The maximum length of the message is 10 seconds.
Related Features
■After the Automatic System Answer greeting plays, the system either places the call on hold, provides continuous ringing, or disconnects the call depending on the setting of Automatic System Answer Mode (#121).
■Automatic System Answer affects incoming calls only on lines identified using Automatic System Answer Lines (#204).
■You must program a button on the system display phone at extension 10 to turn Automatic System Answer on and off. Use Automatic System Answer Button (#111) to program the button.
■Calls that ring on lines programmed with Automatic System Answer are picked up after two rings, as a default. To change the number of rings, use
Automatic System Answer Delay (#110).
■You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Automatic System Answer, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call.
■For callers to hear music on hold, Music On Hold (#602) must be Active and an audio source must be connected to the primary processor module.
Considerations
■You should record a message before using Automatic System Answer since there is no default message.
■If you do not record a message for Automatic System Answer, calls will be placed on hold, continue to ring, or be disconnected immediately after the system answers, depending on the setting of Automatic System Answer
Mode (#121).
■You must record the Automatic System Answer message from the system display phone at extension 10 or 11.
■You cannot record or play a message while Automatic System Answer or Direct Extension Dial is answering a call. When you want to record or play a message, turn off Automatic System Answer and Direct Extension Dial and wait for any calls in the process of being answered by the system to be completed.
Automatic System Answer Record/Playback (I891)
