SMDR Record Type (#608)

Description

Call reporting (often referred to as Station Message Detail Recording or SMDR) provides detailed tracking of telephone usage in a printed report. This System Programming procedure allows you to specify whether all calls or outgoing calls only are to be included on call reports.

Related Features

The date and time that appear on call reports are determined by System Date (#101) and System Time (#103).

The call report page header prints in the Display Language (#303) specified for extension 10.

If Account Code Entry (optional or forced) is used to enter an account code for a call (for example, to charge calls to specific departments or projects), the account code prints on the call report. If there are entries in the Forced Account Code List (#409), only valid account codes and any other entered digits up to 16 print on the call report.

Marked System Speed Dial Numbers appear on the call report as Fnnn, where nnn is the Speed Dial code.

If you use Automatic System Answer or Direct Extension Dial, you may want to set SMDR Talk Time (#611) to Active to print on call reports the time a user spends on an incoming outside call—from the time the user answers the call to the time the call is disconnected from the system.

You can use SMDR Output Format (#610) to identify whether a maximum of 15 digits or 24 digits is printed for dialed numbers on the call report.

For instructions on notifying the system that the printer has been aligned to the top of a new page, see SMDR Top Of Page (#609).

If you use Caller ID, SMDR reports include the telephone numbers of incoming calls.

Considerations

This feature requires special hardware and/or software. For more information, see “Call Reporting Devices (SMDR)” in Chapter 4.

Valid Entries

1

= All Calls (outgoing and incoming)

2

= Outgoing Only

Programming

To identify the type of calls to include for call reporting:

1.Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 6 ] [ 0 ] [ 8 ].

2.Press [ Next Data ] until the appropriate value displays.

3.Select another procedure or exit programming mode.

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Lucent Technologies 4.1 manual Smdr Record Type #608