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Lucent Technologies 4.1 manual Lucent Technologies Comcode Issue August

Models: 4.1

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Troubleshooting Specification Code list Password Delayed Call Handling Buttons and Indicators Connecting Standard Devices Warranty Maintenance Problems with System Phones

Page 363

Lucent Technologies 518-455-334

Comcode 107879231

Issue 2

August 1996

Page 362 Page 363

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Lucent Technologies 4.1 manual Lucent Technologies Comcode Issue August

Page 362 Page 363

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Contents

Partner Federal Communications Commission FCC Interference Notice Contents Specifications Maintenance, Repair, Ordering Information IN-1 Page How to Use This Guide PurposeTerminology How to Comment on This Guide Product Safety Statements Overview Important Safety Instructions Features and Capabilities System Components Primary Expansion CarrierOptional Devices System Modules Control Unit System Capacity System Mode Hybrid Mode Key Mode FCC Registration System Phones Telephones System Telephones Standard Telephones Intercom Autodialers Connecting Standard Devices Auxiliary EquipmentRequirements Programming System Programming Options Overview Maximum Lines Hardware Considerations Initial System Setup Setting the System ClockAssigning Lines Key Extensions Pooled Extensions Customizing Extensions Adding New Lines Key Extensions Changing Settings after InstallationCopy Settings Changing the System Clock Adding New Pools Adding New ExtensionsSwapping Extensions Speed Dial and Auto Dial Numbers Changing Settings to Support PBX or Centrex ServicesRecall Setting Dialing Restrictions Dialing Restrictions and Permissions Restricting Access to Outside Lines or PoolsSystem Programming Options Speed Dialing Overriding Dialing Restrictions Controlling Calls on Outside Lines or Pools Any call Summary Setting Up Auxiliary Equipment Setting Up Groups of ExtensionsPage Using System Programming Hospitality FeaturesProgramming Overlays PARTNER-34D PARTNER-18D Button Locations PARTNER-34D Phone PARTNER-18D/18 Phone PARTNER-6 Phone Programming Mode Telephone Programming Options Programming Telephone Buttons Personal Speed Dialing Button Programming Backup Answering Options PARTNER-34D Using Telephone Programming Using Centralized Telephone ProgrammingTelephone Models 24Programming Display Using Extension Programming Learning About Telephones System Telephones Buttons and Indicators MDC 9000/MDW HandsetMDC 9000 Base MDW 9000 Base On next Lights Ring Beep Beep Ringing Patterns Dial Tones Using the Handset, Speaker, and Microphone Voice Interrupt On Busy Calls Hands-Free Answer on Intercom Hfai Speakerphone Performance Tips Standard Telephones Ring-ring-ring Limitations Using the Switchhook Feature Phones Combination Extensions Basic Call Handling Features Using Telephones Dial-Code Features Using Auxiliary Equipment Night Service with Auxiliary Equipment Partner Attendant Overview Page If a Device Has Trouble Answering Machines Single Answering Machine To UseTo Program Extensions #505 Multiple Answering Machines Personal Answering Machine Personal Answering Machine Programming Call Reporting Devices Smdr Date Time Number DUR Line STN Account Talk Call Reports Considerations Output Format Serial PrintersCall Accounting Devices Credit Card Scanner Credit Card Scanners Programming for Fax Management Using Fax Machines Fax Management FeatureUsing the Fax Management Button Fax Machines Transferring a Call to the Fax Machine Using the Fax Machine’s Notify Feature Restricting Dialing from a Fax Machine Setting Up Fax Machines Single Fax Machine Single Fax Machine Fax Line Saver Fax Line Saver Setup To Program Fax 1 Send-Ext Send and Receive Fax Machines To Program Fax 2 Receive-Ext. Y Stand-Alone Modem for Placing Calls Only Modems 10. Send and Receive Modem Send and Receive Modem 11. Night Service with Fax Machine and Modem Night Service with Auxiliary Equipment Assign a Night Service Button #503 at extension Partner Attendant Backup for Receptionist To Program Voice Messaging Systems Delayed Call Handling 13. Delayed Call Handling Page Feature Reference 102 104 106 107 Iii Contents Programming Page Valid Entries Related FeaturesAA Extensions #607 Description Abbreviated Ringing #305 This feature applies only to system phones Account Code Entry F12 This feature can be used only from a system phone Using Following methods Allowed List Assignments #408 Allowed Phone Number Lists #407 Toll Call Prefix required Toll Call Prefix not required ExamplesToll Call Prefix required Toll Call Prefix not required Answering Calls PickupVoice Interrupt On Busy #312 Call you are on is placed on hold How to Answer Calls Ringing at Your Extension System Phone Standard Phone You are connected to the coverage call Auto Dial buttons can be programmed only on system phones Auto Dialing To program an Auto Dial button Using Automatic Extension Privacy #304 Program extension 16, press 1 Automatic Line Selection Examples System Phone Hold Disconnect Time #203 Automatic System Answer Button #111 ASA Button Assigned Ext10 Using Automatic System Answer Delay #110 Automatic System Answer Lines #204 Programming Automatic System Answer Mode #121 = Hold = Disconnect = Ring Automatic System Answer Delay #110 Mode #121Automatic System Answer Record/Playback ASA 1=Record Press 2 . a display similar to the following appears Automatic VMS Cover #310 To change the Automatic VMS Cover setting for an extension Background Music F19 Background Music F19 Call Coverage F20,XX,XX Considerations Using System Phone You hear intercom dial tone Valid Entries Programming Call Coverage Rings #116 Call Forwarding/Call Follow-Me F11,XX,XX To program a Call Forwarding button To forward your calls Lift the handset Call Park Call is put on hold and you hear intercom dial tone Call Pickup Call Waiting #316 This feature applies only to standard phones Caller ID InspectCalls Communications System Installation guide Caller ID Inspect F17 Press the programmed button to deactivate the feature Caller ID Name Display F16 Simultaneous Paging Calling Group Extensions #502 Conference Calls You are connected with the first party First party is now on holdFirst party is now on hold. You hear intercom dial tone Last-added outside party is dropped from the conference Conference Drop F06 Copy Settings #399 Dial Mode #201 Direct Extension Dial Lines #205 Direct Extension Dial Button #113 DXD Button Assigned Ext10 Using Direct Extension Dial Delay #112 Direct Extension Dial Lines #205 Programming Direct Extension Dial Record/Playback I892 Extension Dial Delay #112 Press 2 . The following display appears Direct Line Pickup-Active Line I68LL Using System Phone Direct Line Pickup-Idle Line I8LL Disallowed List Assignments #405 Disallowed Phone Number Lists #404 Prevents local calls To save the telephone number in memory, you must press Enter Display Related Features Considerations Valid Entries Display Language #303 Distinctive Ring #308 Do Not Disturb F01 This feature is available only on system phones To program a Do Not Disturb button Doorphone Alert Extensions #606 Doorphone Extension #604 and #605 Emergency Phone Number List #406 Enter the telephone number Exclusive Hold F02 Extension Name Display LettersNumbers To assign a name to an extension External Hotline #311 This procedure applies only to standard phones Lift the handset of the external hotline Fax Machine Extensions #601 Forced Account Code Entry #307 Valid Entries Forced Account Code List #409 Following entries are validFollowing entries are invalid Account code in memory To create a Forced Account Code List Group Call Distribution #206 Valid Entries Group Calling-Ring/Page I7G/I*7G All available extensions in the Calling Group ring To ring or page a Calling Group Lift the handset Group Hunting-Ring/Voice Signal I77G/I*77G To program a Hunt Group button 101 Example Group Pickup I66G To use Group Pickup Lift the handset Hold Hold You are reconnected to the held call Call rings back Hold Disconnect Time #203 Hotline #603 Internal Hotline Ext 33 Data Hunt Group Extensions #505 Group Call Distribution #206VMS Cover Considerations for Hunt Group Intercom Dial Tone #309 Joining Calls How to Join a Call System Phone Last Number Redial F05 Line Access Mode #313 Line Access Restriction #302 Current restriction displays Emergency Phone Number List #406 Line Assignment #301 Line Assignment #301 Considerations 121 Line Coverage Extension #208 123 Line Ringing Immediate Ring-on steady Loudspeaker Paging Your voice is heard through the loudspeaker paging system Making Calls Hybrid Mode Only How to Make an Outside Call System Phone How to Make an Intercom Call System Phone Transferring Calls Manual Signaling F13XX or F13*XX To program a Manual Signaling button Message Light Off F10XX To turn off the message light Lift the handset Message Light On F09XX 137 Music On Hold #602 = Active = Not Active Group Extensions #504 Night Service Button #503 Green light goes out. Night Service is off Green light is on steady. Night Service is on Schedule #507 Night Service Group Extensions #504 Number of Lines #104 Line Pickup-Idle Line Outgoing Call Restriction #401 Programming Outgoing Call Restriction Button #114 Outgoing Call Restriction Button #114 Outside Conference Denial #109 Personal Speed Dial Numbers To program Personal Speed Dial numbers Pickup Group Extensions #501 Pool Access Restriction #315 Pool Access Rstr Pool Extension Assignment #314 155 Pool Ext Assign 15 P881 Assigned Restriction #315 Pool Line Assignment #207 Lines to Pools L08 2 Pool Privacy F07 Recall F03 Again Recall Timer Duration #107 Ring on Transfer #119 Rotary Dialing Timeout #108 Save Number Redial F04 Send All Calls Coverage Rings #116Cover Rings #117 Simultaneous Paging I*70 Standard Phone Smdr Output Format #610 Smdr Record Type #608 Smdr Talk Time #611 System responds by printing the call report header Smdr Top Of Page #609 Function Button Display Description Special Dialing Functions 174Special Dialing Functions On a programmed button with lights, the green light flashes Station Lock F21 You hear intercom dial tone again Station Unlock F22 This feature is available only at extension 10 or System Date #101 System Day #102 System Password #403 System Password does not appear on display phonesPassword is in effect until you hang up the phone System Reset-Programming Saved #728 System Speed Dial Numbers 5554757 Press # Dial the three-digit System Speed Dial code This time appears on system display phones as 215p System Time #103 Toll Call Prefix #402 Related Procedures Touch-Tone Enable F08 Transferring Calls How to Transfer a Call System Phone To transfer a call with one button touch Standard Phone Transfer Return Extension #306 193 Transfer Return Rings #105 Line Coverage Extension #208 VMS Cover F15 To program a VMS Cover button VMS Cover Rings #117 VMS Hunt Delay #506 VMS Hunt Schedule #507 Voice Interrupt On Busy #312 Using Voice Interrupt On Busy Talk-Back F18 Voice Mailbox Transfer F14 Wake Up Service Button #115 Wake Up Service Button Assigned Ext10 Page Troubleshooting Problems with Auxiliary Equipment Power Failure Operation When You Need Help Problems with System Phones Possible Cause 4 Phone is faultySystem Phone Does Not Ring System Phone Does Not Work Display Shows Only 16 Characters Per Line Display is IncorrectDisplay Does Not Show Caller ID Name/Number Intercom Autodialer Does Not Work Properly Some Caller ID Information Does Not Display Standard Phone Does Not Ring Problems with Standard Phones Standard Phone’s Message Waiting Light Does Not Light Trouble Making Outside Calls Other Problems with Phones Troubleshooting 10Troubleshooting Calls are Answered Automatically Using the Recall Feature Has No Effect Using the Recall Feature Disconnects CallTrouble Hearing Called Party Answer Phone Does Not Work Properly Problems with Combination Extensions Poor Transmission Quality on Modem Problems with Auxiliary EquipmentStandard Device Does Not Answer Standard Device Does Not Dial Out Properly Calls on Hold Are Disconnected System ProblemsCall Rings Continuously When Answered, No One At Other End Zeroes Print in Station or Duration Field on Smdr Printout All Phones Dead No Dial Tone or Lights Call on Hold Hangs Up But Line Does Not Disconnect Multiple Phones Dead No Dial Tone or Lights Other Problems with System Specifications 2Specifications Specifications A-3 Repair Information Maintenance Post-Warranty Repairs In-Warranty Repairs Limitation of Liability Partner Mail Voice Messaging System Installation and Use Product Ordering InformationReference Materials Hardware Components 6Maintenance System Telephones and Accessories FCC Notification and Repair Information FCC and IC InformationPage IC Certification No 3756A CSA Certification No. LR Load No IC Notification Repair Information Avertissement Speed Dial Form Speed Dial Form Partner II Communications System Extension Personal Speed Dial Numbers Programming Mixed Telephone Types 2Programming Mixed Telephone Types Programming Mixed Telephone Types Glossary GL-2Glossary Glossary GL-3 GL-4Glossary Glossary GL-5 GL-6Glossary Glossary GL-7 Index IN-2 Index Index IN-3 IN-4 Index Index IN-5 IN-6 Index Index IN-7 Centralized Telephone Programming Quick Reference Group Pickup For Centralized Telephone Programming, see previous pages System Programming Quick Reference Extensions Dialing Restrictions and Permissions Groups Auxiliary Equipment Lucent Technologies Comcode Issue August

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