Lucent Technologies 4.1 manual Setting Up Groups of Extensions, Setting Up Auxiliary Equipment

Setting Up Groups of Extensions

You can set up four types of extension groups:

■Pickup Group Extensions (#501) assigns extensions to one of four Pickup Groups. A Pickup Group lets any user in the system answer calls for any extension in that group.

■Calling Group Extensions (#502) assigns extensions to one of four Calling Groups. A Calling Group lets users ring or page all extensions in that group simultaneously or transfer calls into the group. (Additionally, Simultaneous Paging lets users make announcements over the loudspeaker paging system and the speakers of idle system phones belonging to Calling Group 1.)

■Night Service Group Extensions (#504) assigns extensions to the Night Service Group. When Night Service is activated at extension 10, calls ring immediately at Night Service extensions regardless of how they ring at other times (only the lines assigned to an extension will ring).

■Hunt Group Extensions (#505) assigns extensions to one of seven Hunt Groups. (Hunt Group 7 is used exclusively for the voice messaging system.) A Hunt Group lets users ring or voice signal the first available (non-busy) extension in that group. If a ringing call is not answered, the system tries each available extension in turn until the call is answered. If a voice-signaled call is not answered, the call does not keep hunting. Also use Group Call Distribution (#206) to assign outside lines to a Hunt Group if you want outside calls to ring directly into a group.

Setting Up Auxiliary Equipment

The following programming procedures help you manage auxiliary equipment. See Chapter 4 for more information on auxiliary equipment configurations or refer to Chapter 5 for details on using the procedure:

■Fax Machine Extensions (#601) identifies extensions to which fax machines are connected.

■Music on Hold (#602) activates or deactivates the MUSIC ON HOLD jack on the primary processor module. When this jack is activated, an audio source is connected, and Ring on Transfer (#119) is set to Not Active, callers hear recorded music or messages while on hold. Also, Background Music lets users with system phones (other than the MDC 9000 or MDW 9000) play the recorded material through their phone’s speaker when the phone is not in use.

■Hotline (#603) identifies internal hotline extensions, so when a person lifts the handset of the hotline phone, a predetermined extension number automatically rings. External Hotline (#311) identifies external hotline extensions, so when a person lifts the handset of the hotline phone, a predetermined outside phone number is automatically dialed.

■Doorphone Extension (#604 and #605) identifies extensions to which doorphones are connected. Doorphone Alert Extensions (#606) identifies extensions that signal when the doorphone button is pressed.

2-12Programming