Lucent Technologies 4.1 manual Glossary

Glossary

A

Account code

A code of up to 16 digits that is associated with incoming or outgoing telephone calls. Entry of an account code may be optional or forced. If entered, an account code appears on the call record for a call. See also Call report, Forced Account Code Entry, and Forced Account Code List.

ASA

See Automatic System Answer.

Auto Dial button

A programmable telephone button that lets you dial a series of digits simply by pressing that button. An Auto Dial button can be used to store a feature code, a phone number, or an account code so that it can be dialed with one touch. See also Programmable button.

Automated Attendant Service

A voice messaging system feature that answers calls and routes them to the appropriate extension based on caller responses to a recorded announcement. See also PARTNER Attendant and Voice messaging system (VMS).

Automatic System Answer

A system feature that causes incoming calls to be answered by the system if the receptionist cannot answer within a specified number of rings. The system plays a brief message and places the call on hold, continues ringing, or disconnects the call.

Auxiliary equipment

Telecommunications equipment (other than system phones) that can be connected to the control unit. Auxiliary equipment includes industry-standard devices that can connect directly to the public telephone network (such as standard phones or fax machines) as well as devices that require the interface provided by the control unit (such as a loudspeaker paging system).

B

Backplane

The bottom and rear portion of the plastic housing that makes up a carrier. The backplane distributes power to the system modules installed in the carrier. See also Carrier.

Background Music

A feature that provides background music through the speaker of an idle system phone for a user’s work area. Background Music plays the pre-recorded material from the Music On Hold audio source.

C

Call Answer Service

A voice messaging system feature that lets callers leave a message at an unanswered extension or transfer themselves to another extension.

Call Assistant

See Intercom Autodialer.

Call Coverage

A feature that lets users send their intercom and transferred calls and calls on their owned lines to a covering extension when they are unable to answer calls.

Call Park

A feature that lets a user put a call on a special type of hold, so it can be picked up from any extension in the system.

Call record

A line of information on a call report that includes data fields such as call type, date, time, called/caller number, and call duration. See also Account code and Call report.

Call report

A page of information that begins with a header and lists incoming and outgoing calls to and from your business on a call-by-call basis. See also Call record and Call reporting.

Call reporting

A feature that provides records of call activity.

Call reporting also is referred to as Station Message Detail Recording or SMDR.

Glossary GL-1