Other Problems with Phones
Trouble Making Outside Calls
Trouble making outside calls could be one of the following:
■You hear a dial tone, but the dial tone continues as you try to dial.
■You hear a dial tone, which cuts off when you dial, but the line does not ring.
■You hear a busy signal as you dial.
■You hear nothing at all.
Possible Cause 1: Forced Account Code Entry is assigned to the extension.
What to do: Find out if Forced Account Code Entry (#307) is assigned to the extension. If it is, enter a valid account code.
■If you can make a call, the problem is solved.
■If Forced Account Code Entry is not assigned, go to Possible Cause 2.
Possible Cause 2: Dial Mode is set incorrectly.
What to do: Find out if you have
■If you can make a call, the problem is solved.
■If the Dial Mode is set correctly, go to Possible Cause 3.
Possible Cause 3: Someone changed the Outgoing Call Restriction setting for the extension.
What to do: If calls could be made without trouble before, find out if someone changed the Outgoing Call Restriction (#401) for the extension.
■If someone changed the Outgoing Call Restriction setting, verify that the change was an appropriate one.
■If no one changed the Outgoing Call Restriction setting, go to Possible Cause 4.
Possible Cause 4: Station Lock was used to lock the extension.
What to do: Use Station Unlock from extension 10 to unlock the extension.
■If you can make a call, the problem is solved.
■If the extension was not locked, go to Possible Cause 5.
✽In the continental U.S., help is available at 1 800
