Direct Extension Dial Button (#113)
Description
This feature is available only on the system phone at extension 10.
This System Programming procedure identifies a button to be used to turn Direct Extension Dial (DXD) on and off. This feature permits an outside caller to dial an extension or Hunt Group directly, without the aid of the receptionist. It is ideal for outside callers who frequently talk with specific employees or service groups, and know the extension number they are trying to reach. When an outside call rings on a line programmed with Direct Extension Dial, the system picks it up after a specified number of rings and plays a short message prompting the caller to dial the digits of the designated extension or Hunt Group.
Related Features
■Do not use this feature in places where Hold Disconnect Time (#203) is not recognized because if a caller hangs up after Direct Extension Dial answers, the line will appear to be busy.
■The Direct Extension Dial button returns to the status (on/off) it was in before a power failure occurred or System Reset (#728) was used.
■Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
■Calls that ring on Direct Extension Dial lines are picked up after two rings, as a default. To change the number of rings, use Direct Extension Dial Delay (#112).
■You must use Direct Extension Dial Record/Playback to record a message to prompt callers to dial an extension number or Hunt Group number after the system answers an outside call.
■If Direct Extension Dial is on, callers hear ringing when the call is transferred regardless of the Music On Hold (#602) or Ring on Transfer (#119) setting.
■By default, unanswered calls return to extension 10. You can use Transfer Return Extension (#306) to specify a different Transfer Return Extension for extension 10. In this case, all unanswered Direct Extension Dial calls return to the specified extension as well as unanswered calls manually transferred by extension 10.
■If Do Not Disturb is active at a directly dialed extension, the call returns to extension 10 (or its transfer return extension), unless Call Forwarding, Call Coverage, or VMS Cover is used.
■You can set SMDR Talk Time (#611) to Active to include the Talk field on call reports. For an incoming outside call answered by Direct Extension Dial, this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call.
■Automatic System Answer is an alternative system answering feature that aids the receptionist during busy periods.
Direct Extension Dial Button (#113) |
