External Hotline (#311)
Description
This procedure applies only to standard phones.
This System Programming procedure identifies an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a
After you identify an external hotline extension, you must store the external phone number for the hotline extension as Personal Speed Dial code 80. Both procedures are included in “Programming” on the next page.
Related Features
■Use Hotline (#603) to identify an internal hotline extension.
■Use Line Assignment (#301) to assign outside lines to the external hotline extension, Pool Extension Assignment (#314) to assign pools to the external Hotline extension, and Automatic Line Selection to set the extension to select outside lines or pools first.
If your use of the external hotline requires immediate dialing of the programmed number, dedicate a line for use by this extension (do not assign the line to any other extension or use the line for any other purpose).
■You can set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent incoming calls from ringing at the extension.
■Make sure there are no call, line, or pool restrictions assigned to an external hotline because they will prevent the outside number from being dialed. See Outgoing Call Restriction (#401), Line Access Restriction (#302), and Pool Access Restriction (#315).
■Do not use Station Lock at an external hotline because it will prevent the outside number from being dialed.
■Remove external hotlines from Night Service Group Extensions (#504), Calling Group Extensions (#502), and Hunt Group Extensions (#505).
■Do not assign Forced Account Code Entry (#307) to the external hotline.
Considerations
■Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the standard devices connected to your system dial out at the same time). See “Using” for more information.
■A standard phone without a dialpad is recommended for use as the external hotline.
■You can identify several extensions as external hotlines.
■Do not assign an external hotline to extension 10, 16, 22, 28, 34, 40, 46, or 52 (which are reserved as power failure extensions).
External Hotline (#311) |
