Troubleshooting | Apple 4400, 7300 specs

5 Troubleshooting

Consult this chapter when you have questions about using the PC environment on your Macintosh.

If you have questions about using Windows 95 or PC application programs, see the manuals that came with your operating system software or programs.

WARNING If you have a problem with your PC compatibility hardware or software and nothing presented in this manual solves it, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. If you attempt to repair the PC compatibility hardware yourself, any damage you may cause will not be covered by the limited warranty. Contact an Apple-authorized dealer or service provider for additional information about this or any other warranty question.

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Apple 4400, 7300 manual Troubleshooting

Contents

Connecting Monitors and Other Equipment Using the loopback cable Connecting a monitor to your Power Macintosh Connecting a single monitor Connecting a monitor to your Power Macintosh Connecting two monitors Connecting two monitors to your Power Macintosh Loopback cable into Connecting an AppleVision monitor Connecting an AudioVision monitor Connecting a Midi device Connecting a pointing device Connecting a printer Connecting a PC game controller Connecting a modem or other serial device Connecting to a networkConnecting a security dongle Page Installing the PC Compatibility Card Software Software is automatically installed on your hard disk Installing the Mac OS PC Compatibility softwareClick Install Name Location Creating a drive container Dialog box appears PC Setup control panel appearsChoose a location for the drive container New drive container is created You can type up to 31 characters Open the PC Setup control panel and click Switch to PC Installing Windows Installing the PC Compatibility Card Software To install the software, follow these steps Installing support software for WindowsIf necessary, switch to the PC environment Follow the instructions that appear on the screen Configuring network support in Windows Installing PC utilitiesWhen installation is complete, restart the PC Installing keyboard files in Windows Installing Sound Blaster software for Windows Installing QuickTime for WindowsKeyboard files are located in the following directory Installing video software for Windows Installing your own PC software Setting Up the PC Environment About the PC Setup control panel Setting Up the PC Environment Using the PC Setup Control Strip module Configuring monitors You can switch to the Mac OS by typing x-Return Selecting and configuring monitors in Windows Choose this type in the Models box If this type is listed in PC Setup Restart Windows RAM information Setting up printing in the Mac OS Setting printer optionsOpen the Extensions folder inside the System Folder Chapter Choose an option under Interpret Print Data as Epson emulation and page setup options Chapter Epson font TrueType font Setup dialog box for the printer currently selected appears Select the desired page size and click OK Resetting the default printing preferences Spool Settings dialog box appears Setting up printing in the PC environmentProperties window for the printer you have selected appears Details page appears Properties window, click Port Settings Configure LPT Port dialog box appearsAdvanced PostScript Options dialog box appears Properties window, click the PostScript tab Click Advanced Close the Properties window Printing from Windows Saving a printer file Configuring PC soundYou can use three kinds of sound in the PC environment PC beep sounds Turning PC sound on and off Close the PC Setup control panel Creating a single partition/bootable drive container Configuring PC drives Creating a multiple partition/bootable drive container Click Create Assigning a drive to a PC-formatted hard disk Open the PC Setup control panel Using shared volumesChanging a drive assignment Click Restart PC Sharing files between the Mac OS and the PC To set up a shared volume, follow these steps Chapter Turning off volume sharing Setting up your PC on a networkIf you no longer want to share a volume, follow these steps Turning off automatic sharing Configuring the PC serial ports Setting up a modem or other serial device Building a custom cable Connecting a joystickDB-9 DB-25 RS-232 name HSKo HSKi Editing the CONFIG.SYS file Setting up your DOS configuration filesReplace it with this line Editing the AUTOEXEC.BAT file Setting the number of drive letters Working in the PC Environment Switching with the PC Setup control panel Switching between the Mac OS and PC environmentsTo switch back to the Mac OS, press x-Return Switching with a keyboard command Switching with the Control Strip To set a new hot key, follow these steps Turning the PC on and off in the Mac OS environment Turning the PC on and off with the PC Setup control panel Turning the PC on and off with the Control Strip Starting the PC automatically F10 F11 F12 F13 F14 F15 Lock Restarting the PC in the PC environment Restarting the PC from a floppy disk Using floppy disk drives and floppy disks Using a pointing device Using CD-ROM discs and drives PC key Macintosh keyboard equivalent Using keyboards Chapter Working in the PC Environment Transferring large bitmap images Using onscreen help in the PC environment Using PC files in the Mac OS environment Using shared folders and volumes Finder, double-click the drive container to open it Icon opens and you have access to the files inside itDouble-click the container’s disk icon Troubleshooting Starting up PC Setup icon has a red slash through it at startupMacintosh freezes during startup PC didn’t start up Troubleshooting There is a delay when switching between environments Switching to and from the PC My monitor flashes oddly when I switch environments Monitor problems Tried configuring my display and now it won’t work properly Troubleshooting My modem is not working correctly in Windows Problems using a modem Want my drive container to have more than one partition Problems with files and disksCan’t share all the folders I want Shared drive is still usable Shared folders don’t get updated in WindowsWant to change the size of my drive container Am unable to use Microsoft Backup Copying and pasting between environments isn’t working Problems with information transferTips for copying and pasting images Cannot open or save my files in a shared folder My system freezes when I am using ODI with Windows Communication and network problemsCan’t connect to a network in the PC environment My PC communications software doesn’t work Sound problems Configuration problemsCan’t assign a COM port to a Macintosh serial port Can’t hear PC sounds CD sound went away when I switched environments CONFIG.SYS for Windows 95 or WindowsCheck that the AUTOEXEC.BAT file contains this line AUTOEXEC.BAT for Windows Printing doesn’t work Printing problems Chapter Can’t print a test page in Windows Can’t configure my pointing device Other problemsPage What you need Removing the PC Compatibility Card hardware Disconnecting the cablesOpening the computer, expansion card cover, and chassis Be sure to pull the plugs, not the cables Remove any other cables from the PC Compatibility Card Installing the audio ribbon cable Installing the port access coverRemoving the card Replacing the computer’s coverPage Page PC Compatibility Card Audio cables for Scsi CD-ROM drives Opening the computer Installing the PC Compatibility Card hardware Release buttons Remove the cover from the computer Power supply case Disconnect the power cord Remove the power cord from the back of your computer Disconnect the audio ribbon cable from the CD-ROM drive Disconnecting the CD-ROM audio cable Opening the expansion card cover and chassis Support foot holds the computer’s chassis when you open itFlip open the expansion card cover Position the support foot You can use this tab to lift the top chassis Unlock the chassis release switches Support arm Prepare the first PCI expansion slot Inserting the PC Compatibility Card Insert the card Align the card with the first expansion slot Connecting the Sound Out cable 113 Connector labeled Revsndout on the PC Compatibility Card Processor card Connecting the CD In cable to the card 117 Replacing the chassis and expansion card cover Replace the support foot Lock the release switches Appendix B Connecting the CD In cable to the CD-ROM drive Make sure all connectors are firmly attached Two-inch gap Front of computer If you removed the security bar earlier, replace it now Reconnect all equipment Reinsert the power cable and all other equipment cablesPage Appendix C Adding Memory to Your PC Compatibility Card Removing the card Installing memory on the card involves the following stepsOpen the computer Remove any cables from the PC Compatibility Card ports 129 Handle the Dimm by its edges. Avoid touching the connectors Installing the new DimmRemove the Dimm from its static-proof bag Make sure the Dimm lever is in the open position Make sure the Dimm is snapped into place on both ends Reinstalling the card Appendix D Installing Network Client Software NetBEUI and IPX/SPX in Windows TCP/IP in Windows Installing NetWare client software version 1.02 for WindowsODI driver with the following protocols Ndis 2.0 driver with the following protocols To switch to the disk, type the following Error message isTo start the installation process, type the following List of network interface controller NIC drivers appears Select the Identification tab Computer must have a unique identity to access the networkClick Start and choose Run from the menu that appears Dialog box that appears, type Your computer scans for other machines on the network Installing Client 32 for Windows Installing NetBEUI and IPX/SPX in WindowsInstalling TCP/IP in Windows Install NetWare Client version 1.02 for Windows Network Configuration dialog box appears Windows 95 will install all the necessary network components PROTOCOL.INI Installing Microsoft TCP/IP-32 IP protocol stack in Windows 143 Running the Network Protocol Setup Setnet utility Type the following Using a modem connected to the Macintosh serial port Enter the modem information and then click Next Installing a modem in WindowsClick Finish Dial-up networking installation Making a PPP connection Page About video capabilities Appendix E Configuring Video Software Installing Mpeg video support in Windows Installing and configuring Mpeg video supportTo install the Mpeg video support, follow these steps Optimizing Mpeg playback in Windows To adjust CD-ROM caching settings, follow these steps To set ATI Mpeg Player properties, follow these steps Video mode tablesBits per pixel MHz Depth bpp 640 x Dram accelerator mode800 x 1152 x MHz Depth bpp 1024 x1280 x Maximum color Resolution Depth bpp Vesa Bios Extension modesMinimum Dram MB Fixed-frequency monitors Color depth bpp ResolutionRefresh rate 68.7 kHz horizontal, 75.08 Hz vertical Refresh rate 49.7 kHz horizontal, 74.55 Hz vertical Refresh rate 60.2 kHz horizontal, 74.9 Hz vertical Refresh rate 35 kHz horizontal, 66.67 Hz vertical User-adjustable monitors Index PC Compatibility Card-PC Utilities DOS Index Index Index Index ADB Index Index Index Apple Publishing System Apple Computer, Inc PC Compatibility Card Apple Computer, Inc Contents Installing the PC Compatibility Card Software Working in the PC Environment Appendix a Removing the PC Compatibility Card From Your Troubleshooting 133 Appendix B Reinstalling the PC Compatibility Card in Your Index 151 Radio and television interference FCC declaration of conformity Vcci Class 2 statement Industry Canada statement Quick Start Port access cover Getting started Switch to the PC environment by pressing x-ReturnStart up the Mac OS environment Follow the instructions on the screen to set up Windows