Manuals / AT&T / Communications / Cordless Telephone

AT&T SB67148 user manual Telephone system does not receive caller ID when on a call

Models: SB67148

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Appendix

Troubleshooting

The telephone system does not receive caller ID when on a call.

•Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment.

The answering system is recording incomplete messages.

•If a caller leaves a very long message, part of it may be lost when the system disconnects the call after three minutes.

•If the caller pauses for longer than six seconds, the system stops recording and disconnects the call.

•If the system memory becomes full while recording a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call.

I have difficulty hearing messages.

• Press VOL+ to increase the speaker volume on the deskset.

The answering system does not answer after the correct number of rings.

•Make sure the auto attendant is on. Please refer to Turn the auto attendant on in the SynJ SB67118/SB67138 user’s manual.

•Make sure the memory of the answering system is not full. Refer to Remaining space in the SynJ SB67118/SB67138 user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider (charges may apply).

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

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AT&T SB67148 Telephone system does not receive caller ID when on a call, Answering system is recording incomplete messages

Contents

User’s manual Congratulations Parts checklist Table of contents Index Hold Quick reference guideFlash Main menu Using menusTo write names on the directory card Avoid placing the deskset too close to InstallationInstall the deskset as shown below Deskset installationBackup battery installation Low battery Backup battery chargingRegister the deskset to your SynJ SB67118 telephone base Add and register a desksetSB67118 SB67148SB67138 Register the deskset to your SynJ SB67138 telephone baseRegistering new device Deregister a deskset Deregister a deskset Add a corded headset to the deskset Add a corded headsetRinger volume Deskset setupMenu settings Ringer tone Key tone LCD contrastLine, choose Line 1, Line 2, Line 3 or Line LanguageLine selection Hold reminder Deskset nameCustomer support Speed dial setupTo enter, edit or delete a speed dial number Deskset basic operation Line indicatorsMake a call To make a call using the corded handset To predial using the corded headset To predial using the speakerphoneEnd a call To end a call using the corded handset Answer a call To answer a call using the corded handsetDial a speed dial number Speaker or HeadsetPage To delete a redialed number To save a redialed number in the directoryOptions while on calls Call privacy To enable call privacyTo cancel call privacy To play back a memo or phone conversation Record a callTo record a call Join a call in progress Switch among linesHold Chain dialing To access the directory while on a callThree-way conference calls To make a three-way conference callTo drop one line To talk privately on the intercom callTo drop the intercom call To end a conference callTurn off the Covm feature Base or Calling All IntercomMake an intercom call Answer an intercom call Answer an incoming call during an intercom callCall XDeskset Call transfer using intercomCall transfer using intercom PTT to the main telephone base or a system device Push to talk PTT intercomPTT to All Release PTT key to stop PTT to all devicesEnd a PTT call Answer a PTT callConvert a PTT call to an intercom call Exit the directory About the directoryCapacity Create a new directory entry Create directory entriesStore a flash in a directory entry Store a pause in a directory entryNumber KeyReview directory entries Review directorySearch by name Search directoryDisplay dial Dial, delete or edit directory entriesDelete an entry Delete all entriesInformation about caller ID with call waiting About caller IDScreen display of the deskset Caller ID InformationHow the caller ID information call log works Caller ID operation Missed new calls indicatorMemory match Review the caller ID informationDial a call log entry View dialing optionsDelete the call log entries To delete a call log entry To delete all call log entriesSave a call log entry to the directory When the telephone number appearsScreen message Reason Reasons for missing caller ID informationReasons for missing caller ID information Answering system and voicemail Deskset voicemail box answering systemGeneral mailbox Set the answering system to answer automaticallyAuto attendant Answering system capacityFast answer mode Deskset mailbox setupDeskset mailbox overview New message indicationSet access code remote access code and mailbox security To turn alert on or off Notify alertTo set an alert number To confirm the call alert number set correctly To play the default announcement Deskset announcement setupTo play new messages in the deskset mailbox Message playbackTo play all old messages in the deskset mailbox To play new messages in the general mailboxTransfer messages When a message is playing on the desksetOptions during playback Delete all old messages Call back to the mailbox message callerTo delete all old messages in the deskset mailbox To delete all old messages in the general mailboxSystem announces, Enter the mailbox number Record and deliver memosTo remotely reach the answering system Remote accessRemote commands Remote access Screen icons Screen icons, indicator tones and lightsIndicator tones Line 1-LINE Indicator lightsMute Deskset display screen messagesHandset X . Release PTT to stop StartMy deskset doesn’t work at all TroubleshootingCannot get a dial tone from the corded handset Cannot dial outMy deskset isn’t performing normally Backup battery does not hold a chargeExperience poor sound quality when using the speakerphone Hear other calls while using my telephone My deskset does not ring when I receive a call My caller ID isn’t working My calls cut in and out while I’m using my desksetHave difficulty hearing messages Telephone system does not receive caller ID when on a callAnswering system is recording incomplete messages Covm shows on the screen display and I do not know why System does not respond to remote commandsAnswering system does not record messages Common cure for electronic equipment Cannot retrieve voicemail messagesPage Safety information Important safety informationEspecially about cordless telephones Precautions for users of implanted cardiac pacemakersPacemaker patients Especially about telephone answering systemsIndustry Canada FCC part 68 and ActaFCC part How long is the limited warranty period? Limited warrantyWhat does this limited warranty cover? Other limitations How do you get warranty service?Backup battery Technical specificationsDect 6.0 digital technology Telephone operating rangeIndex Index Action Remote command Remote access wallet card