Answering system
Deskset voicemail box (answering system)
The deskset has a private voicemail box that is different from the general mailbox on the main telephone base or handset. The voicemail messages for the deskset can also be accessed from the main telephone base.
Answering system and voicemail
The deskset has separate indicators for two different types of voice messages: those left on its
(fees may apply). Your telephone’s | Redial |
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system messages and voicemail messages are separate. Each alerts you to new messages differently.
• If you turn on the COVM feature (see COVM on page 30 for more information) and the COVM
icon displays on the deskset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.
•To listen to messages recorded on your digital
answering system, press 
/MAILBOX on the deskset (see page 57).
Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your
Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.
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