Cannot retrieve voicemail messages | AT&T SB67148 guide

Appendix

Troubleshooting

I cannot retrieve voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 50). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

Common cure for electronic equipment.

If the deskset does not seem to be responding normally, do the following (in the order listed):

•Disconnect the power to the main telephone base and the deskset.

•Disconnect the backup battery in the deskset.

•Wait a few minutes.

•Connect power to the main telephone base and the deskset.

•Install the backup battery again.

•Wait for the deskset to reestablish its connection with the main telephone base. Allow up to one minute for this to take place.

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AT&T SB67148 user manual Cannot retrieve voicemail messages, Common cure for electronic equipment

Contents

User’s manual Congratulations Parts checklist Table of contents Index Hold Quick reference guide Flash To write names on the directory card Using menusMain menu Avoid placing the deskset too close to Installation Install the deskset as shown below Deskset installation Backup battery installation Low battery Backup battery charging SB67148 Add and register a desksetRegister the deskset to your SynJ SB67118 telephone base SB67118 Registering new device Register the deskset to your SynJ SB67138 telephone baseSB67138 Deregister a deskset Deregister a deskset Add a corded headset to the deskset Add a corded headset Menu settings Deskset setupRinger volume Ringer tone Key tone LCD contrast Line selection LanguageLine, choose Line 1, Line 2, Line 3 or Line Hold reminder Deskset name To enter, edit or delete a speed dial number Speed dial setupCustomer support Make a call To make a call using the corded handset Line indicatorsDeskset basic operation To predial using the corded headset To predial using the speakerphone Speaker or Headset Answer a call To answer a call using the corded handsetEnd a call To end a call using the corded handset Dial a speed dial numberPage To delete a redialed number To save a redialed number in the directory Options while on calls To cancel call privacy To enable call privacyCall privacy To record a call Record a callTo play back a memo or phone conversation Hold Switch among linesJoin a call in progress To make a three-way conference call To access the directory while on a callChain dialing Three-way conference calls To end a conference call To talk privately on the intercom callTo drop one line To drop the intercom call Turn off the Covm feature Make an intercom call IntercomBase or Calling All Answer an intercom call Answer an incoming call during an intercom call Call XDeskset Call transfer using intercom Call transfer using intercom PTT to the main telephone base or a system device Push to talk PTT intercom PTT to All Release PTT key to stop PTT to all devices Convert a PTT call to an intercom call Answer a PTT callEnd a PTT call Capacity About the directoryExit the directory Create a new directory entry Create directory entries Key Store a pause in a directory entryStore a flash in a directory entry Number Review directory entries Review directory Search by name Search directory Delete all entries Dial, delete or edit directory entriesDisplay dial Delete an entry Information about caller ID with call waiting About caller ID How the caller ID information call log works Caller ID InformationScreen display of the deskset Review the caller ID information Missed new calls indicatorCaller ID operation Memory match To delete all call log entries View dialing optionsDial a call log entry Delete the call log entries To delete a call log entry Save a call log entry to the directory When the telephone number appears Reasons for missing caller ID information Reasons for missing caller ID informationScreen message Reason Answering system and voicemail Deskset voicemail box answering system Answering system capacity Set the answering system to answer automaticallyGeneral mailbox Auto attendant New message indication Deskset mailbox setupFast answer mode Deskset mailbox overview Set access code remote access code and mailbox security To set an alert number Notify alertTo turn alert on or off To confirm the call alert number set correctly To play the default announcement Deskset announcement setup To play new messages in the general mailbox Message playbackTo play new messages in the deskset mailbox To play all old messages in the deskset mailbox Options during playback When a message is playing on the desksetTransfer messages To delete all old messages in the general mailbox Call back to the mailbox message callerDelete all old messages To delete all old messages in the deskset mailbox System announces, Enter the mailbox number Record and deliver memos Remote commands Remote accessTo remotely reach the answering system Remote access Indicator tones Screen icons, indicator tones and lightsScreen icons Line 1-LINE Indicator lights Mute Deskset display screen messages Handset X . Release PTT to stop Start Cannot dial out TroubleshootingMy deskset doesn’t work at all Cannot get a dial tone from the corded handset Experience poor sound quality when using the speakerphone Backup battery does not hold a chargeMy deskset isn’t performing normally Hear other calls while using my telephone My deskset does not ring when I receive a call My caller ID isn’t working My calls cut in and out while I’m using my deskset Answering system is recording incomplete messages Telephone system does not receive caller ID when on a callHave difficulty hearing messages Answering system does not record messages System does not respond to remote commandsCovm shows on the screen display and I do not know why Common cure for electronic equipment Cannot retrieve voicemail messagesPage Safety information Important safety information Especially about telephone answering systems Precautions for users of implanted cardiac pacemakersEspecially about cordless telephones Pacemaker patients Industry Canada FCC part 68 and Acta FCC part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? Other limitations How do you get warranty service? Telephone operating range Technical specificationsBackup battery Dect 6.0 digital technology Index Index Action Remote command Remote access wallet card