AT&T System 25 manual Requesting Callback, Completing Callback, Canceling Callback

Callback ❑

If a System 25 extension or outside line is busy when you place a call, you can request a callback. Your call will wait in a line (called a queue) for the extension or line to become available. The system will then alert you with a priority ring and complete the call.

For inside calls, use Callback when you hear a busy tone or a special ringback tone. For outside calls, use Callback only when you hear fast busy tone.

NOTE: You may hear the callback request queueing tone automatically when you place certain calls.

Requesting Callback

1 Before you hang up, press RECALL .

2 Listen for queueing tone, then hang up.

NOTE: If you do not hear queueing tone, your request has not been accepted for this call.

Completing Callback

1 When you hear priority ring, lift the handset.

NOTE: If you remained off-hook after requesting Callback, you will not receive priority ring.

2 Listen for dequeueing tone.

Your call will be completed as dialed.

Canceling Callback

1 Press DROP .

2 Press the button associated with the call.

3 Hang up.

46