ATEN Technology KL9116, KL9108 Troubleshooting, General Operation, Symptom Possible Cause Action

		Appendix
Troubleshooting
Administration
Symptom	Possible Cause	Action
After upgrading	Your Internet browser is	Delete all temporary Internet files
firmware, the KL9108	displaying cached	and cookies, close the Internet
/ KL9116 still appears	Webpages and has not	browser, and then open a new
to be using the old	fetched new versions of	instance of the browser.
firmware version.	the KL9108 / KL9116
	Webpages.

General Operation

Problem	Resolution
Erratic Operation	Press and hold the Reset button (see page 9)
	for longer than three seconds.
Mouse and/or keyboard not	Unplug the cable(s) from the console port(s),
responding due to improper mouse	then plug it back in again.
and/or keyboard reset.
Sudden loss of network connection	Close your KL9108 / KL9116 connection. Wait
due to local reset of KL9108 / KL9116.	approximately 30 seconds, and log in again.
Mouse Pointer Confusion	If you find the display of two mouse pointers
	(local and remote) to be confusing or
	annoying, you can use the Toggle Mouse
	Display function to shrink the non-functioning
	pointer. See page 75 for details.
The OSD display is intermittent when	Press F6 to blank the background while using
accessing an attached computer for	the OSD.
which the display refresh rate is set to
56Hz.

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