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ATEN Technology KL9108, KL9116 user manual ALTUSEN Information, Technical Support, Getting Help

Models: KL9116 KL9108

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ALTUSEN Information

KL9108 / KL9116 User Manual

ALTUSEN Information

Technical Support

	North America Technical	Registered ALTUSEN product owners are entitled to
	Phone Support	telephone technical support. Call the ALTUSEN
		Technical Support Center: 949-453-8885.

	International Technical	Contact your local dealer.
	Phone Support	Call the ALTUSEN Technical Support Center:(886-2)
		Call the ALTUSEN Technical Support Center:(886-2)
		8692-6959.

	Email Support	E-mail your questions and concerns to:
		support@altusen.com

	Online Support	Online troubleshooting that describes the most
	Troubleshooting	commonly encountered problems and offers
	Troubleshooting	possible solutions to them; online documentation
	Documentation	possible solutions to them; online documentation
	Documentation	(including electronically available manuals); and the
	Software Updates	(including electronically available manuals); and the
	Software Updates	latest drivers and firmware for your product are
		available at the ALTUSEN Website: http://
		www.altusen.com

Getting Help

For additional help, advice, and information, ALTUSEN provides several support options. If you need to contact ALTUSEN technical support with a problem, please have the following information ready beforehand:

Product model number, serial number, and date of purchase

Your computer configuration, including operating system, revision level, expansion cards, and software

Any error messages displayed at the time the error occurred

The sequence of operations that led up to the error

Any other information you feel may be of help

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ATEN Technology KL9108, KL9116 user manual ALTUSEN Information, Technical Support, Getting Help

Contents

HideawayTM LCD KVM Switch KL9108 / KL9116 User ManualFCC Information RoHSUser Notice Safety Instructions GeneralŠ Unplug the power cable before removing the power supply Rack Mounting Package Contents Introduction ContentsInstallation Basic OperationThe Windows Client AdministrationBrowser Operation ChapterThe Log Server The Java ClientThe Log File ChapterIndex AP OperationAppendix ChapterAbout This Manual OverviewConventions This manual uses the following conventionsGetting Help ALTUSEN InformationTechnical Support Š In Canada and South America, call Š In all other locations, call Product InformationŠ In the United States of America, call 866-ALTUSEN This Page Intentionally Left Blank KL9108 / KL9116 User ManualOverview IntroductionChapter Your KL9108 / KL9116 investment is protected by an included Firmware Upgrade Utility. You can stay current with the latest functionality improvements by downloading firmware update files from our Website as they become available, and using the utility to quickly and conveniently perform the upgrade Chapter 1. Introduction Features Š Supports RADIUS server authentication Computers System RequirementsExternal Console Remote ComputersCables Operating SystemsDescription Front ViewComponent Operation, page 19, for more details on sliding the console in ComponentDescription Component DescriptionDescription Rear ViewComponent This Page Intentionally Left Blank KL9108 / KL9116 User ManualStandard Rack Mounting InstallationBefore You Begin Chaptercontinues on next page To rack mount the switch, do the followingNote 1. Cage nuts are provided for racks that are not prethreaded Installation Single Stage Installation Diagram Chapter 2. InstallationThis Page Intentionally Left Blank KL9108 / KL9116 User ManualOpening Separately Basic OperationOpening the Console Chaptercontinues on next page 2. Pull the top panel all the way out until it clicks into place3. Rotate the top panel all the way back to expose the LCD screen Opening Together Operating Precautions Closing the Console continues on next page4. Using the front handle, push the module all the way in KL9108 / KL9116 User ManualButton LCD OSD ConfigurationThe LCD Buttons FunctionExplanation The Adjustment SettingsSetting Port Selection Powering Off and RestartingManual Port Switching Hot PluggingThis Page Intentionally Left Blank KL9108 / KL9116 User ManualChapter AdministrationThe Local Console OverviewAfter you successfully log in, the Local Console OSD appears The Main Page Quick View PortsThe List Function Š To dismiss the List function, click the arrow or press F3 Port Names 2. Key in the new Port Name, or modify/delete the old one continues on next pagePort Operation The Configuration Page The Log Page This item displays the current firmware version number. You can The Administration PageGeneral addresses, this item is a convenient way of ascertaining what itsUser Management allows the user to access attached Power over the Net Š Checking Administration assigns administrative privilegesŠ Checking Windows Client allows the user to access the continues on next pageDescription KL9108 / KL9116 User Manual continued from previous pageHeading Service Configuration Access PortLog Server DNS Server NetworkIP Address RADIUS continues on next pageMeaning continues on next pageCharacter UOL0 AllExamples 2. Characters are comma delimitedSecurity Š To delete a filter, select it and Click Remove Customization Login FailuresWorking Mode I/O „ Attributes continues on next page3. Select a Share Mode attribute for the port see the table below „ Timeout MiscellaneousDate/Time Upgrading the Firmware Chapter Browser OperationLogging In Overview4. Provide a valid Username and Password set up by the KL9108 / KL9116 administrator, then Click Login to continue Icon Webpage LayoutWebpage Icons FunctionThe General Dialog Box implement new settings when you log out. Following a reset, waitPurpose Webpage ButtonsIcon This Page Intentionally Left Blank KL9108 / KL9116 User ManualChapter The Windows ClientActivating the OSD continues on next page5. Click on Switch to bring up the OSD The Main Page The OSD comes up with the Main page displayedPort Operation The OSD ToolbarRecalling the OSD OSD Hotkey Summary Table The Toolbar IconsHotkey Operation Setting the Scan IntervalPausing Auto Scan Auto ScanningSkip Mode Exiting Auto ScanPanel Array Mode Š You can access a computer connected to a port by moving the mouse pointer over its panel and clicking. You switch to the computer exactly as if you had selected it from the OSD Main screen Rule Multiuser OperationOperation Windows Client Control Panel SpaceHotkeys continues on next page 3. When you have finished keying in your sequence, Click Stop1. Highlight the Action, and then Click Start ActionVideo Adjustment Option The meanings of the adjustment options are given in the table belowGamma Adjustment UsageGamma Adjustment The Message Board Compose Panel The Button BarMessage Display Panel User List Panel Keyboard and Mouse Considerations KeystrokesMouse Synchronization The Configuration Page Selects which computers will be accessed under Auto Scan Mode The Configuration page settings are explained in the following tableSetting VIEW - Only those Ports which have been set Accessible and haveThis Page Intentionally Left Blank KL9108 / KL9116 User ManualActivating the OSD The Java ClientChapter The Java Client Control Panel Set Video Parameters KeypadAt times the local mouse movement may lose sync with the remote mouse movement. The Mouse Synchronization function gets them back into sync. There are two methods available to bring the pointers into sync Message BoardMouse Synchronization Action The Button BarButton Š The names of all the logged in users appear in the User List panel Lock Key LEDs ResolutionSwitch Screen Mode AboutPanel Array Mode Hotkey OperationThe Configuration Page Port OperationChapter The Log FileThe Main Screen This Page Intentionally Left Blank KL9108 / KL9116 User ManualChapter The Log ServerInstallation Starting Up Configure The Menu BarEvents SearchThis is one of three radio buttons that define the scope of the A description of the items is given in the table belowExplanation This is a secondary search performed on all the events in theHelp MaintenanceOptions The Log Server Main Screen OverviewAdministrator Utility see page The List PanelThe Event Panel FieldInstallation AP OperationThe Windows Client ChapterStarting Up can control the switch and the computers connected to it just When the IP address and Port number for the unit you wish toconnection. When you have finished with your session, Click „ Keyboard The File MenuThe Tools Menu „ Config Connecting Operation Starting Up The Java ClientInstallation continues on next pageThe Address Input dialog box appears Operation General Operation TroubleshootingAppendix AdministrationProblem ProblemResolution ResolutionResolution Panel Array ModeProblem ProblemResolution Sun SystemsProblem Additional Mouse Synchronization Procedures WindowsWindows NT / Windows Windows XP / Windows ServerWindows ME / Windows Sun / LinuxKL9108 SpecificationsFunction KL9116KL9116 FunctionKL9108 Setting OSD Factory Default SettingsThe factory default settings are as follows DefaultAdministrator Login Failure Optional Rack Mounting RIGHT RAIL LEFTRAIL Rear Flange Slide Bar Front Flange Rear Attachment Sliding Bracketa Screw the front flanges to the rack first 5. Slide the rear attachment sliding brackets along the slide bars until they contact the rear of the switch, then use the screws supplied with this package to attach the bars to the rear of the switch tighten the screws all the way Supported KVM Switches Dedicated Invocation KeysLimited Warranty Index Page Panel Array Mode Windows Index