Avaya Call Park: Efficiently Manage Calls with Avaya 1220 IP Deskphone

Operating your Avaya 1220 IP Deskphone

Park	3. Press the Park soft key.

Parking a call using the SPRE code or FFC

To park a call using the SPRE code or FFC, perform the following procedure.

Trans Conf

or

Trans Conf

or

1.Press the Trans soft key. or

Press the Conference soft key.

2.Dial the Call Park FFC.

3.To use an alternative DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to step 4.

4.Press the Transfer soft key.

or

Press the Conference soft key.

Retrieving a parked call

Use the following step to retrieve a parked call.

116

Image 116

Avaya 1220 manual Parking a call using the Spre code or FFC, Retrieving a parked call

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents Revision history OctoberJune May March FebruaryJanuary December Welcome On page 9 shows the Avaya 1220 IP Deskphone key labels Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Connecting Power Connecting to the Local Area NetworkDenAn regulatory notice for Japan Operation Location Regulatory and safety information Getting technical support from the Avaya Web site Customer serviceNavigation Customer service Before you begin Using your Avaya 1220 IP DeskphoneGetting started Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display Call features and Flexible Feature Codes License notification Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Connecting the handset Attaching the foot stand optional Connecting the headset optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Basic features Password AdminVirtual Office Login Telephone Options Telephone Options Telephone Options menu Adjusting volume Options menu Adjusting the display screen contrast Contrast adjustment Selecting a language Configuring a headset Telephone Options menu Selecting date and time format Accessing display diagnostics DiagnosticsSelecting a local dialpad tone Telephone Options , and select Local Viewing Avaya 1220 IP Deskphone information Set Info Performing diagnosticsServicesDiagnostics Configuring Call Log Options Configuring the Callers List log Configuring New Call Indication New call indication Off New call indication On Configuring Preferred Name MatchLog Options Configuring the Area Codes Preferred name match On Preferred name match Off Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Changing feature key labelsHook default path Handsfree Enabled Headset Enabled Feature Key label Configuring the name display format Configuring Live Dialpad Display FormatFirst name, last name Last name, first name Telephone Options , and select Live Number, name default Name, number Configuring Caller ID display orderConfiguring Normal mode indication Off Advanced features Electronic LockPersonal Directory Local Tools Managing your Station Control Password Assigning an Scpw Turning Password Protection on or off Dialpad on Enable Password Protection Disable Password Protection Locking your Avaya 1220 IP Deskphone Unlocking your Avaya 1220 IP Deskphone Dial the Electronic Lock Deactivate FFC Customizing the Personal Directory Adding an entry Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter key Preferences Contrast Language Language Wired Headset Using Virtual Office Local DiagnosticsNetwork Configuration Lock Menu IP Deskphones Can I log on to IP Deskphone? Logging on to Virtual Office Virtual soft key Avaya 1220 IP Deskphone Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Automatic log out from Virtual Office Emergency calls on your Remote Avaya 1220 IP DeskphoneLogging off Virtual Office Using the telephone dialpad Using the soft keysOperating your Avaya 1220 IP Deskphone Entering and editing text Making a call Soft key Description Using the Callers List Dialing an entry Deleting an entry Using the Redial List Deleting the entire Callers List Dialing an entry Using Off-hook dialing Deleting the entire Redial List Using On-hook dialing Headset key Using Handsfree dialingTerminating a handsfree call Switching from handsfree to handset mode Switching from handset mode to handsfreeUsing a headset Muting a handsfree call Searching for a specific number Using the Corporate DirectorySwitching from handsfree to headset Making a call using the Corporate Directory Using the Personal Directory Using PredialMaking a call Directory Editing a Predial number Using AutoDialUsing AutoDial to make a call Storing an AutoDial number Displaying an AutoDial number Using Ring Again Enter the Ring Again Activate Flexible Feature CodeActivating Ring Again Calling a Ring Again party after notification Press the Ring Again Deactivate FFC Using Last Number RedialDeactivating Ring Again before notification Storing a Speed Call number Using Speed CallMaking a call using Speed Call Using System Speed Call Using HotLinePress the System Speed Call Controller SScCtl soft key Using Intercom Calling Making an intercom call Managing calls while not on a call Using Automatic AnswerbackAnswering a call Using Call Pickup Activating Automatic AnswerbackDeactivating Automatic Answerback Answering a call in your own call pickup group Answering a call in another call pickup group Enter the Pickup Directory Number Using Call Hold Managing calls during a call Using Call Waiting Placing a call on holdRetrieving a call on hold Answering an call during another call Transferring a call to a third party Transferring a callReturning to the original call Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Using Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Parking a call using the Spre code or FFC Retrieving a parked call Recording a Calling Party Caller Number Transfer on Displaying call details Using Call ForwardManaging calls while away from your desk Activating Call Forward Deactivating Call Forward Using Internal Call Forward Reinstating a Call Forward numberForwarding internal calls only Call Forward Activate FFC Using Remote Call Forward Deactivating Internal Call ForwardReinstating Internal Call Forward number Activating Remote Call Forward Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Goodbye key Corporate Directory or PersonalDirectory , Redial List , and Callers List Viewing active conferees Using Conferee Selectable DisplayDisconnecting a conferee Using Group Call Calling group membersConference Count Display returns an Call FFC Answering a group call Ending a group call Using Make Set Busy Managing calls while busy at workCall Deflect Activating Make Set Busy Call deflect Configuring Automatic Wake-Up Hotel applicationsEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Activating Message Registration Verifying Automatic Wake-Up callReading meters Dial the Automatic Wake-Up Verify FFC Changing meter Entering cleaning status Using Maid IdentificationResetting a meter to zero 136 Using Room Status Displaying room status Changing the status of a room Using Radio Paging FeaturesUsing Call Page Connect to make an announcement Dial the Radio Paging Access FFC Using Automatic Preselection Meet-MeUsing Automatic Post-selection Answering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Call Override Features Using Voice CallMaking a voice call Responding to a voice call Overriding a busy signal Using Forced Camp-on feature Using Forced Camp-on Answering a call camped-on to your extension Using Enhanced Override Using AutoDial Transfer Using Centrex ServicesUsing Centrex or Exchange Line Switchhook Flash Tracing with the Call Trace key Miscellaneous call featuresTracing calls Using Call Trace without a Call Trace key Charging a call or charging a forced call Charging a call in progress Dial the Call Detail Recording FFC Charging a transferred call to an account Charging a conference call to an account Transfer soft key Charge Press the Charge soft key Using External Server Applications Using the Buzz signalUsing Privacy Release Using Record On Demand key Using Save key 155 Troubleshooting Your Avaya 1220 IP Deskphone Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Voud Flexible Feature Codes Part 2 Keys and descriptions Basic featuresAvaya 1200 Series Expansion Module LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Feature operation Quick Reference 166 Services and Telephone Options menus Services menu Quick Reference 168 Third party terms Public Domain Notice GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Curl Copyright and Permission Notice Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200