Avaya 1220 Troubleshooting Your

Troubleshooting Your Avaya 1220 IP Deskphone

156

Troubleshooting Your

Avaya 1220 IP Deskphone

This section provides basic information about troubleshooting your

Avaya 1220 IP Deskphone if Virtual Office causes a problem. For

additional help, see “Avaya recommends that you install your IP

Deskphone away from direct sunlight.” on page 21.

Virtual Office

Table 10on page 156 lists error messages and describes actions to

correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

Displayed

message Probable cause Action

Busy, try again Remote IP Deskphone

is active (not idle). Wait for remote

IP Deskphone to

become idle and try

again.

ACD is logged on. Log off ACD

IP Deskphone before

you initiate Virtual

Office from another

IP Deskphone.

Make Set Busy is

inactive on ACD

IP Deskphone.

Configure Make Set

Busy active on ACD

IP Deskphone.

Contents

Main Page Contents Page Page Page Revision history Page Welcome Feature overview Page Page Regulatory and safety information Warnings Page Page Other Page Page Other DenAn regulatory notice for Japan Page Page Customer service Page Using your Avaya 1220 IP Deskphone Getting started Before you begin Avaya 1220 IP Deskphone controls Page Page Note: Page Page Avaya 1220 IP Deskphone display Note: License notification Call features and Flexible Feature Codes Audio and text message broadcast Installing your Page Attaching the foot stand (optional) Connecting the handset Connecting the headset (optional) Connecting the power (optional) Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting the Avaya 1220 IP Deskphone (optional) Basic features Telephone Options Page Adjusting volume Adjusting the display screen contrast Selecting a language Configuring a headset Selecting date and time format Accessing display diagnostics Selecting a local dialpad tone Viewing Avaya 1220 IP Deskphone information Performing diagnostics Configuring Call Log Options Configuring the Callers List log Configuring New Call Indication Configuring Preferred Name Match Configuring the Area Codes Page Page Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Changing feature key labels Page Configuring the name display format Configuring Live Dialpad Configuring Caller ID display order Configuring Normal mode indication Page Advanced features Managing your Station Control Password Assigning an SCPW Turning Password Protection on or off Configuring an Electronic Lock on your Avaya 1220 IP Deskphone Locking your Avaya 1220 IP Deskphone Unlocking your Avaya 1220 IP Deskphone Customizing the Personal Directory Adding an entry Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Page 1. Preferences 1. Contrast Note: 2. Language 3. Wired Headset 2. Local Diagnostics 3. Network Configuration 4. Lock Menu Using Virtual Office Page Logging on to Virtual Office Using Virtual Office on your remote Using Virtual Office on your office Disconnecting your office IP Deskphone from a remote IP Deskphone Logging off Virtual Office Automatic log out from Virtual Office Emergency calls on your Remote Avaya 1220 IP Deskphone Operating your Avaya 1220 IP Deskphone Entering and editing text Using the telephone dialpad Using the soft keys Making a call Using the Callers List Dialing an entry Deleting an entry Deleting the entire Callers List Using the Redial List Dialing an entry Deleting an entry Deleting the entire Redial List Using Off-hook dialing Using On-hook dialing Using Handsfree dialing Terminating a handsfree call Page Switching from handsfree to headset Using the Corporate Directory Searching for a specific number Making a call using the Corporate Directory Using the Personal Directory Using Predial Making a call Editing a Predial number Using AutoDial Using AutoDial to make a call Storing an AutoDial number Displaying an AutoDial number Using Ring Again Activating Ring Again Calling a Ring Again party after notification Deactivating Ring Again before notification Using Last Number Redial Using Speed Call Storing a Speed Call number Making a call using Speed Call Using System Speed Call Using HotLine Using Intercom Calling Making an intercom call Answering an intercom call during a call (Non-intercom group line) Answering a call Managing calls while not on a call Using Automatic Answerback Activating Automatic Answerback Deactivating Automatic Answerback Using Call Pickup Answering a call in your own call pickup group Answering a call in another call pickup group Answering a call at a specific extension in any pickup group Managing calls during a call Using Call Hold Placing a call on hold Retrieving a call on hold Using Call Waiting Answering an call during another call Returning to the original call Transferring a call Transferring a call to a third party Returning to the original call if the transfer is incomplete Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Returning to the original call if the transferred call is unanswered Using Attendant Recall Using Call Park Parking a call on the System Park DN Parking a call on a DN (Not System Park DN or own DN) Parking a call using the SPRE code or FFC Retrieving a parked call Recording a Calling Party (Caller) Number Displaying call details Managing calls while away from your desk Using Call Forward Activating Call Forward Deactivating Call Forward Reinstating a Call Forward number Using Internal Call Forward Forwarding internal calls only Deactivating Internal Call Forward Reinstating Internal Call Forward number Using Remote Call Forward Activating Remote Call Forward Deactivating Remote Call Forward Page Managing multiparty calls Using Call Join Setting up a Conference Call Page Using Conferee Selectable Display Viewing active conferees Disconnecting a conferee Using Group Call Calling group members Answering a group call Ending a group call Managing calls while busy at work Using Make Set Busy Activating Make Set Busy Deactivating Make Set Busy Call Deflect Page Hotel applications Configuring Automatic Wake-Up Entering Automatic Wake-Up call Cancelling Automatic Wake-Up call Verifying Automatic Wake-Up call Activating Message Registration Reading meters Changing meter Resetting a meter to zero Using Maid Identification Entering cleaning status Page Using Room Status Displaying room status Changing the status of a room Paging Features Using Call Page Connect to make an announcement Using Radio Page Using Automatic Preselection (Meet-Me page) Using Automatic Post-selection Answering a Radio Page Using Voice Call Making a voice call Responding to a voice call Call Override Features Overriding a busy signal Using Forced Camp-on feature Using Forced Camp-on Answering a call camped-on to your extension Using Enhanced Override Using Centrex Services Using Centrex or Exchange Line Switchhook Flash Using AutoDial Transfer Miscellaneous call features Tracing calls Tracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced call Charging a local or long-distance call to an account before you dial Charging a call in progress Charging a transferred call to an account Charging a conference call to an account Page Using the Buzz signal Using Privacy Release Using External Server Applications Using Record On Demand key Using SAVE key Page Troubleshooting Your Virtual Office Page Page Flexible Feature Codes Page Avaya 1200 Series Expansion Module Basic features Keys and descriptions Page Page Page Quick Reference Feature operation Legend Adjust volume Icon Services and Telephone Options menus Page Third party terms Third Party Terms for UNIStim sw releases 4.1 thru 5.0 (Jan 2010 - Nov 2010) GNU Page Page Page Page Page Page OpenSSL Page Page Zlib Curl Libpng Page Kern_random ConvertUTF Wchar functions Libjpeg Page Terms you should know Page Page Page Page Page Page Page Index A B C D F G H I L P Q R S T V