Troubleshooting Your Avaya 1220 IP Deskphone | Avaya instruction

Troubleshooting Your Avaya 1220 IP Deskphone

Troubleshooting Your Avaya 1220 IP Deskphone

This section provides basic information about troubleshooting your Avaya 1220 IP Deskphone if Virtual Office causes a problem. For additional help, see “Avaya recommends that you install your IP Deskphone away from direct sunlight.” on page 21.

Virtual Office

Table 10 on page 156 lists error messages and describes actions to correct the causes.

Table 10: Troubleshooting Virtual Office (Part 1 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Busy, try again	Remote IP Deskphone	Wait for remote
		is active (not idle).	IP Deskphone to
			become idle and try
			again.

		ACD is logged on.	Log off ACD
			IP Deskphone before
			you initiate Virtual
			Office from another
			IP Deskphone.

		Make Set Busy is	Configure Make Set
		inactive on ACD	Busy active on ACD
		IP Deskphone.	IP Deskphone.

156

Image 156

Avaya manual Troubleshooting Your Avaya 1220 IP Deskphone, Virtual Office

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents Revision history OctoberJune May March FebruaryJanuary December Welcome On page 9 shows the Avaya 1220 IP Deskphone key labels Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Connecting Power Connecting to the Local Area NetworkDenAn regulatory notice for Japan Operation Location Regulatory and safety information Customer service NavigationGetting technical support from the Avaya Web site Customer service Using your Avaya 1220 IP Deskphone Getting startedBefore you begin Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display Call features and Flexible Feature Codes License notification Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Connecting the handset Attaching the foot stand optional Connecting the headset optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Basic features Password AdminVirtual Office Login Telephone Options Telephone Options Telephone Options menu Adjusting volume Options menu Adjusting the display screen contrast Contrast adjustment Selecting a language Configuring a headset Telephone Options menu Selecting date and time format Accessing display diagnostics DiagnosticsSelecting a local dialpad tone Telephone Options , and select Local Viewing Avaya 1220 IP Deskphone information Performing diagnostics ServicesDiagnosticsSet Info Configuring Call Log Options Configuring the Callers List log Configuring New Call Indication Configuring Preferred Name Match Log OptionsNew call indication Off New call indication On Configuring the Area Codes Preferred name match On Preferred name match Off Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Enabling OnHook Default Path Changing feature key labelsHook default path Handsfree Enabled Headset Enabled Feature Key label Configuring the name display format Configuring Live Dialpad Display FormatFirst name, last name Last name, first name Telephone Options , and select Live Configuring Caller ID display order Configuring Normal mode indicationNumber, name default Name, number Off Advanced features Electronic LockPersonal Directory Local Tools Managing your Station Control Password Assigning an Scpw Turning Password Protection on or off Dialpad on Enable Password Protection Disable Password Protection Locking your Avaya 1220 IP Deskphone Unlocking your Avaya 1220 IP Deskphone Dial the Electronic Lock Deactivate FFC Customizing the Personal Directory Adding an entry Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter key Preferences Contrast Language Language Wired Headset Using Virtual Office Local DiagnosticsNetwork Configuration Lock Menu IP Deskphones Can I log on to IP Deskphone? Logging on to Virtual Office Virtual soft key Avaya 1220 IP Deskphone Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Emergency calls on your Remote Avaya 1220 IP Deskphone Logging off Virtual OfficeAutomatic log out from Virtual Office Using the telephone dialpad Using the soft keysOperating your Avaya 1220 IP Deskphone Entering and editing text Making a call Soft key Description Using the Callers List Dialing an entry Deleting an entry Using the Redial List Deleting the entire Callers List Dialing an entry Using Off-hook dialing Deleting the entire Redial List Using On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Switching from handsfree to handset mode Switching from handset mode to handsfreeUsing a headset Muting a handsfree call Using the Corporate Directory Switching from handsfree to headsetSearching for a specific number Making a call using the Corporate Directory Using the Personal Directory Using PredialMaking a call Directory Using AutoDial Using AutoDial to make a callEditing a Predial number Storing an AutoDial number Displaying an AutoDial number Using Ring Again Enter the Ring Again Activate Flexible Feature CodeActivating Ring Again Calling a Ring Again party after notification Using Last Number Redial Deactivating Ring Again before notificationPress the Ring Again Deactivate FFC Using Speed Call Making a call using Speed CallStoring a Speed Call number Using System Speed Call Using HotLinePress the System Speed Call Controller SScCtl soft key Using Intercom Calling Making an intercom call Using Automatic Answerback Answering a callManaging calls while not on a call Using Call Pickup Activating Automatic AnswerbackDeactivating Automatic Answerback Answering a call in your own call pickup group Answering a call in another call pickup group Enter the Pickup Directory Number Using Call Hold Managing calls during a call Using Call Waiting Placing a call on holdRetrieving a call on hold Answering an call during another call Transferring a call Returning to the original callTransferring a call to a third party Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Using Attendant Recall Using Call Park Parking a call on the System Park DNParking a call on a DN Not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked call Recording a Calling Party Caller Number Transfer on Using Call Forward Managing calls while away from your deskDisplaying call details Activating Call Forward Deactivating Call Forward Using Internal Call Forward Reinstating a Call Forward numberForwarding internal calls only Call Forward Activate FFC Using Remote Call Forward Deactivating Internal Call ForwardReinstating Internal Call Forward number Activating Remote Call Forward Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Using Call Join Setting up a Conference CallManaging multiparty calls Corporate Directory or Personal Directory , Redial List , and Callers ListGoodbye key Using Conferee Selectable Display Disconnecting a confereeViewing active conferees Using Group Call Calling group membersConference Count Display returns an Call FFC Answering a group call Ending a group call Using Make Set Busy Managing calls while busy at workCall Deflect Activating Make Set Busy Call deflect Configuring Automatic Wake-Up Hotel applicationsEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Activating Message Registration Verifying Automatic Wake-Up callReading meters Dial the Automatic Wake-Up Verify FFC Changing meter Using Maid Identification Resetting a meter to zeroEntering cleaning status 136 Using Room Status Displaying room status Changing the status of a room Paging Features Using Call Page Connect to make an announcementUsing Radio Using Automatic Preselection Meet-Me Using Automatic Post-selectionDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Call Override Features Using Voice CallMaking a voice call Responding to a voice call Overriding a busy signal Using Forced Camp-on feature Using Forced Camp-on Answering a call camped-on to your extension Using Enhanced Override Using Centrex Services Using Centrex or Exchange Line Switchhook FlashUsing AutoDial Transfer Miscellaneous call features Tracing callsTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced call Charging a call in progress Dial the Call Detail Recording FFC Charging a transferred call to an account Charging a conference call to an account Transfer soft key Charge Press the Charge soft key Using the Buzz signal Using Privacy ReleaseUsing External Server Applications Using Record On Demand key Using Save key 155 Troubleshooting Your Avaya 1220 IP Deskphone Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Voud Flexible Feature Codes Part 2 Basic features Avaya 1200 Series Expansion ModuleKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Feature operation Quick Reference 166 Services and Telephone Options menus Services menu Quick Reference 168 Third party terms Public Domain Notice GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Curl Copyright and Permission Notice Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200