Recording a Calling Party Caller Number, Transfer on | Avaya 1220

Operating your Avaya 1220 IP Deskphone

Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls.

	1.	Lift the handset.
Park	2.	Press the Park soft key.

3.Dial the DN where you parked the call.

If a parked call is not retrieved within a specific time, it rings back to your

IP Deskphone or to the attendant.

Recording a Calling Party (Caller) Number

During a call use the Calling Party Number feature to record the calling party number, or to charge the call to an account number.

CParty	1.	Press the CParty soft key.
		The caller is placed on hold.
	2.	Dial a charge account number or the
		caller number.
		Note: For information about using the
		Charge soft key, see “Using AutoDial
		Transfer” on page 146.
CParty	3.	Press the Call Party soft key to return to
		the call.

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Avaya 1220 manual Recording a Calling Party Caller Number, Transfer on

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents October Revision historyJune May February MarchJanuary December On page 9 shows the Avaya 1220 IP Deskphone key labels Welcome Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Connecting to the Local Area Network Connecting PowerDenAn regulatory notice for Japan Operation Location Regulatory and safety information Customer service NavigationGetting technical support from the Avaya Web site Customer service Using your Avaya 1220 IP Deskphone Getting startedBefore you begin Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display License notification Call features and Flexible Feature Codes Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Attaching the foot stand optional Connecting the handset Connecting the power optional Connecting the headset optional Connecting the LAN Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Connecting the PC Ethernet cable Password Admin Basic featuresVirtual Office Login Telephone Options Telephone Options Telephone Options menu Options menu Adjusting volume Contrast adjustment Adjusting the display screen contrast Selecting a language Telephone Options menu Configuring a headset Selecting date and time format Diagnostics Accessing display diagnosticsSelecting a local dialpad tone Telephone Options , and select Local Viewing Avaya 1220 IP Deskphone information Performing diagnostics ServicesDiagnosticsSet Info Configuring the Callers List log Configuring Call Log Options Configuring New Call Indication Configuring Preferred Name Match Log OptionsNew call indication Off New call indication On Preferred name match On Preferred name match Off Configuring the Area Codes Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Changing feature key labels Enabling OnHook Default PathHook default path Handsfree Enabled Headset Enabled Feature Key label Configuring the name display format Display Format Configuring Live DialpadFirst name, last name Last name, first name Telephone Options , and select Live Configuring Caller ID display order Configuring Normal mode indicationNumber, name default Name, number Off Electronic Lock Advanced featuresPersonal Directory Local Tools Assigning an Scpw Managing your Station Control Password Dialpad on Turning Password Protection on or off Locking your Avaya 1220 IP Deskphone Enable Password Protection Disable Password Protection Dial the Electronic Lock Deactivate FFC Unlocking your Avaya 1220 IP Deskphone Adding an entry Customizing the Personal Directory Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Enter key Key Function Contrast Preferences Language Language Wired Headset Local Diagnostics Using Virtual OfficeNetwork Configuration Lock Menu IP Deskphones Can I log on to IP Deskphone? Virtual soft key Avaya 1220 IP Deskphone Logging on to Virtual Office Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Emergency calls on your Remote Avaya 1220 IP Deskphone Logging off Virtual OfficeAutomatic log out from Virtual Office Using the soft keys Using the telephone dialpadOperating your Avaya 1220 IP Deskphone Entering and editing text Soft key Description Making a call Using the Callers List Deleting an entry Dialing an entry Deleting the entire Callers List Using the Redial List Dialing an entry Deleting the entire Redial List Using Off-hook dialing Using On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Switching from handset mode to handsfree Switching from handsfree to handset modeUsing a headset Muting a handsfree call Using the Corporate Directory Switching from handsfree to headsetSearching for a specific number Making a call using the Corporate Directory Using Predial Using the Personal DirectoryMaking a call Directory Using AutoDial Using AutoDial to make a callEditing a Predial number Displaying an AutoDial number Storing an AutoDial number Enter the Ring Again Activate Flexible Feature Code Using Ring AgainActivating Ring Again Calling a Ring Again party after notification Using Last Number Redial Deactivating Ring Again before notificationPress the Ring Again Deactivate FFC Using Speed Call Making a call using Speed CallStoring a Speed Call number Using HotLine Using System Speed CallPress the System Speed Call Controller SScCtl soft key Making an intercom call Using Intercom Calling Using Automatic Answerback Answering a callManaging calls while not on a call Activating Automatic Answerback Using Call PickupDeactivating Automatic Answerback Answering a call in your own call pickup group Enter the Pickup Directory Number Answering a call in another call pickup group Managing calls during a call Using Call Hold Placing a call on hold Using Call WaitingRetrieving a call on hold Answering an call during another call Transferring a call Returning to the original callTransferring a call to a third party Transferring a call using Timed Reminder Recall Using Timed Reminder Recall Using Attendant Recall Using Call Park Parking a call on the System Park DNParking a call on a DN Not System Park DN or own DN Retrieving a parked call Parking a call using the Spre code or FFC Transfer on Recording a Calling Party Caller Number Using Call Forward Managing calls while away from your deskDisplaying call details Deactivating Call Forward Activating Call Forward Reinstating a Call Forward number Using Internal Call ForwardForwarding internal calls only Call Forward Activate FFC Deactivating Internal Call Forward Using Remote Call ForwardReinstating Internal Call Forward number Activating Remote Call Forward Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Using Call Join Setting up a Conference CallManaging multiparty calls Corporate Directory or Personal Directory , Redial List , and Callers ListGoodbye key Using Conferee Selectable Display Disconnecting a confereeViewing active conferees Calling group members Using Group CallConference Count Display returns an Call FFC Ending a group call Answering a group call Managing calls while busy at work Using Make Set BusyCall Deflect Activating Make Set Busy Call deflect Hotel applications Configuring Automatic Wake-UpEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up call Verifying Automatic Wake-Up call Activating Message RegistrationReading meters Dial the Automatic Wake-Up Verify FFC Changing meter Using Maid Identification Resetting a meter to zeroEntering cleaning status 136 Displaying room status Using Room Status Changing the status of a room Paging Features Using Call Page Connect to make an announcementUsing Radio Using Automatic Preselection Meet-Me Using Automatic Post-selectionDial the Radio Paging Access FFC Dial the Radio Page Answer FFC. You hear the paging tone Answering a Radio Using Voice Call Call Override FeaturesMaking a voice call Responding to a voice call Using Forced Camp-on feature Overriding a busy signal Answering a call camped-on to your extension Using Forced Camp-on Using Enhanced Override Using Centrex Services Using Centrex or Exchange Line Switchhook FlashUsing AutoDial Transfer Miscellaneous call features Tracing callsTracing with the Call Trace key Charging a call or charging a forced call Using Call Trace without a Call Trace key Dial the Call Detail Recording FFC Charging a call in progress Charging a transferred call to an account Transfer soft key Charging a conference call to an account Charge Press the Charge soft key Using the Buzz signal Using Privacy ReleaseUsing External Server Applications Using Save key Using Record On Demand key 155 Virtual Office Troubleshooting Your Avaya 1220 IP Deskphone Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Voud Flexible Feature Codes Flexible Feature Codes Part 2 Basic features Avaya 1200 Series Expansion ModuleKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Quick Reference Feature operation 166 Services menu Services and Telephone Options menus Quick Reference 168 Public Domain Notice Third party terms GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Copyright and Permission Notice Curl Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200