194 | Avaya 1220 guide

Terms you should know

Special dial tone

The three consecutive tones followed by dial tone that you hear when accessing IP Deskphone features.

Station Control Password (SCPW)

Enables security features on your deskphone to prevent others from making calls from your IP Deskphone and to prevent access to protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring Again active, and Ringer is OFF.

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer a call or you receive a dial tone to make a call.

User interface

Screen displays that interact with the end user as a result of an action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.

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Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents June Revision historyOctober May January MarchFebruary December Welcome On page 9 shows the Avaya 1220 IP Deskphone key labels Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other DenAn regulatory notice for Japan Connecting PowerConnecting to the Local Area Network Operation Location Regulatory and safety information Getting technical support from the Avaya Web site Customer serviceNavigation Customer service Before you begin Using your Avaya 1220 IP DeskphoneGetting started Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display Call features and Flexible Feature Codes License notification Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Connecting the handset Attaching the foot stand optional Connecting the headset optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Virtual Office Login Basic featuresPassword Admin Telephone Options Telephone Options Telephone Options menu Adjusting volume Options menu Adjusting the display screen contrast Contrast adjustment Selecting a language Configuring a headset Telephone Options menu Selecting date and time format Selecting a local dialpad tone Accessing display diagnosticsDiagnostics Telephone Options , and select Local Viewing Avaya 1220 IP Deskphone information Set Info Performing diagnosticsServicesDiagnostics Configuring Call Log Options Configuring the Callers List log Configuring New Call Indication New call indication Off New call indication On Configuring Preferred Name MatchLog Options Configuring the Area Codes Preferred name match On Preferred name match Off Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Hook default path Enabling OnHook Default PathChanging feature key labels Handsfree Enabled Headset Enabled Feature Key label Configuring the name display format First name, last name Last name, first name Configuring Live DialpadDisplay Format Telephone Options , and select Live Number, name default Name, number Configuring Caller ID display orderConfiguring Normal mode indication Off Personal Directory Advanced featuresElectronic Lock Local Tools Managing your Station Control Password Assigning an Scpw Turning Password Protection on or off Dialpad on Enable Password Protection Disable Password Protection Locking your Avaya 1220 IP Deskphone Unlocking your Avaya 1220 IP Deskphone Dial the Electronic Lock Deactivate FFC Customizing the Personal Directory Adding an entry Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter key Preferences Contrast Language Language Wired Headset Network Configuration Using Virtual OfficeLocal Diagnostics Lock Menu IP Deskphones Can I log on to IP Deskphone? Logging on to Virtual Office Virtual soft key Avaya 1220 IP Deskphone Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Automatic log out from Virtual Office Emergency calls on your Remote Avaya 1220 IP DeskphoneLogging off Virtual Office Operating your Avaya 1220 IP Deskphone Using the telephone dialpadUsing the soft keys Entering and editing text Making a call Soft key Description Using the Callers List Dialing an entry Deleting an entry Using the Redial List Deleting the entire Callers List Dialing an entry Using Off-hook dialing Deleting the entire Redial List Using On-hook dialing Headset key Using Handsfree dialingTerminating a handsfree call Using a headset Switching from handsfree to handset modeSwitching from handset mode to handsfree Muting a handsfree call Searching for a specific number Using the Corporate DirectorySwitching from handsfree to headset Making a call using the Corporate Directory Making a call Using the Personal DirectoryUsing Predial Directory Editing a Predial number Using AutoDialUsing AutoDial to make a call Storing an AutoDial number Displaying an AutoDial number Activating Ring Again Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Calling a Ring Again party after notification Press the Ring Again Deactivate FFC Using Last Number RedialDeactivating Ring Again before notification Storing a Speed Call number Using Speed CallMaking a call using Speed Call Press the System Speed Call Using System Speed CallUsing HotLine Controller SScCtl soft key Using Intercom Calling Making an intercom call Managing calls while not on a call Using Automatic AnswerbackAnswering a call Deactivating Automatic Answerback Using Call PickupActivating Automatic Answerback Answering a call in your own call pickup group Answering a call in another call pickup group Enter the Pickup Directory Number Using Call Hold Managing calls during a call Retrieving a call on hold Using Call WaitingPlacing a call on hold Answering an call during another call Transferring a call to a third party Transferring a callReturning to the original call Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Using Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Parking a call using the Spre code or FFC Retrieving a parked call Recording a Calling Party Caller Number Transfer on Displaying call details Using Call ForwardManaging calls while away from your desk Activating Call Forward Deactivating Call Forward Forwarding internal calls only Using Internal Call ForwardReinstating a Call Forward number Call Forward Activate FFC Reinstating Internal Call Forward number Using Remote Call ForwardDeactivating Internal Call Forward Activating Remote Call Forward Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Goodbye key Corporate Directory or PersonalDirectory , Redial List , and Callers List Viewing active conferees Using Conferee Selectable DisplayDisconnecting a conferee Conference Count Display returns an Using Group CallCalling group members Call FFC Answering a group call Ending a group call Call Deflect Using Make Set BusyManaging calls while busy at work Activating Make Set Busy Call deflect Entering Automatic Wake-Up call Configuring Automatic Wake-UpHotel applications Dial the Automatic Wake-Up Request FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Reading meters Activating Message RegistrationVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Changing meter Entering cleaning status Using Maid IdentificationResetting a meter to zero 136 Using Room Status Displaying room status Changing the status of a room Using Radio Paging FeaturesUsing Call Page Connect to make an announcement Dial the Radio Paging Access FFC Using Automatic Preselection Meet-MeUsing Automatic Post-selection Answering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Making a voice call Call Override FeaturesUsing Voice Call Responding to a voice call Overriding a busy signal Using Forced Camp-on feature Using Forced Camp-on Answering a call camped-on to your extension Using Enhanced Override Using AutoDial Transfer Using Centrex ServicesUsing Centrex or Exchange Line Switchhook Flash Tracing with the Call Trace key Miscellaneous call featuresTracing calls Using Call Trace without a Call Trace key Charging a call or charging a forced call Charging a call in progress Dial the Call Detail Recording FFC Charging a transferred call to an account Charging a conference call to an account Transfer soft key Charge Press the Charge soft key Using External Server Applications Using the Buzz signalUsing Privacy Release Using Record On Demand key Using Save key 155 Troubleshooting Your Avaya 1220 IP Deskphone Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Voud Flexible Feature Codes Part 2 Keys and descriptions Basic featuresAvaya 1200 Series Expansion Module LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Feature operation Quick Reference 166 Services and Telephone Options menus Services menu Quick Reference 168 Third party terms Public Domain Notice GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Curl Copyright and Permission Notice Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200