Managing calls while away from your desk | Avaya 1220 specs

Operating your Avaya 1220 IP Deskphone

Displaying call details

During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call.

Display		1. Press the Display key.
Display		1. Press the Display key.

2. Press the flashing line (DN) key. The call waiting information appears.

If you use another feature, you can use the Display key to access information associated with those feature keys.

Managing calls while away from your desk

You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call:

•“Using Call Forward” on page 118

•“Using Internal Call Forward” on page 120

•“Using Remote Call Forward” on page 121

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). A call already on your Avaya 1220 IP Deskphone cannot be forwarded.

118

Image 118

Avaya 1220 manual Managing calls while away from your desk, Displaying call details, Using Call Forward

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents June Revision historyOctober May January MarchFebruary December Welcome On page 9 shows the Avaya 1220 IP Deskphone key labels Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other DenAn regulatory notice for Japan Connecting PowerConnecting to the Local Area Network Operation Location Regulatory and safety information Navigation Customer serviceGetting technical support from the Avaya Web site Customer service Getting started Using your Avaya 1220 IP DeskphoneBefore you begin Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display Call features and Flexible Feature Codes License notification Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Connecting the handset Attaching the foot stand optional Connecting the headset optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Virtual Office Login Basic featuresPassword Admin Telephone Options Telephone Options Telephone Options menu Adjusting volume Options menu Adjusting the display screen contrast Contrast adjustment Selecting a language Configuring a headset Telephone Options menu Selecting date and time format Selecting a local dialpad tone Accessing display diagnosticsDiagnostics Telephone Options , and select Local Viewing Avaya 1220 IP Deskphone information ServicesDiagnostics Performing diagnosticsSet Info Configuring Call Log Options Configuring the Callers List log Configuring New Call Indication Log Options Configuring Preferred Name MatchNew call indication Off New call indication On Configuring the Area Codes Preferred name match On Preferred name match Off Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Hook default path Enabling OnHook Default PathChanging feature key labels Handsfree Enabled Headset Enabled Feature Key label Configuring the name display format First name, last name Last name, first name Configuring Live DialpadDisplay Format Telephone Options , and select Live Configuring Normal mode indication Configuring Caller ID display orderNumber, name default Name, number Off Personal Directory Advanced featuresElectronic Lock Local Tools Managing your Station Control Password Assigning an Scpw Turning Password Protection on or off Dialpad on Enable Password Protection Disable Password Protection Locking your Avaya 1220 IP Deskphone Unlocking your Avaya 1220 IP Deskphone Dial the Electronic Lock Deactivate FFC Customizing the Personal Directory Adding an entry Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter key Preferences Contrast Language Language Wired Headset Network Configuration Using Virtual OfficeLocal Diagnostics Lock Menu IP Deskphones Can I log on to IP Deskphone? Logging on to Virtual Office Virtual soft key Avaya 1220 IP Deskphone Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Logging off Virtual Office Emergency calls on your Remote Avaya 1220 IP DeskphoneAutomatic log out from Virtual Office Operating your Avaya 1220 IP Deskphone Using the telephone dialpadUsing the soft keys Entering and editing text Making a call Soft key Description Using the Callers List Dialing an entry Deleting an entry Using the Redial List Deleting the entire Callers List Dialing an entry Using Off-hook dialing Deleting the entire Redial List Using On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Using a headset Switching from handsfree to handset modeSwitching from handset mode to handsfree Muting a handsfree call Switching from handsfree to headset Using the Corporate DirectorySearching for a specific number Making a call using the Corporate Directory Making a call Using the Personal DirectoryUsing Predial Directory Using AutoDial to make a call Using AutoDialEditing a Predial number Storing an AutoDial number Displaying an AutoDial number Activating Ring Again Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Calling a Ring Again party after notification Deactivating Ring Again before notification Using Last Number RedialPress the Ring Again Deactivate FFC Making a call using Speed Call Using Speed CallStoring a Speed Call number Press the System Speed Call Using System Speed CallUsing HotLine Controller SScCtl soft key Using Intercom Calling Making an intercom call Answering a call Using Automatic AnswerbackManaging calls while not on a call Deactivating Automatic Answerback Using Call PickupActivating Automatic Answerback Answering a call in your own call pickup group Answering a call in another call pickup group Enter the Pickup Directory Number Using Call Hold Managing calls during a call Retrieving a call on hold Using Call WaitingPlacing a call on hold Answering an call during another call Returning to the original call Transferring a callTransferring a call to a third party Using Timed Reminder Recall Transferring a call using Timed Reminder Recall Using Attendant Recall Parking a call on the System Park DN Using Call ParkParking a call on a DN Not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked call Recording a Calling Party Caller Number Transfer on Managing calls while away from your desk Using Call ForwardDisplaying call details Activating Call Forward Deactivating Call Forward Forwarding internal calls only Using Internal Call ForwardReinstating a Call Forward number Call Forward Activate FFC Reinstating Internal Call Forward number Using Remote Call ForwardDeactivating Internal Call Forward Activating Remote Call Forward Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Setting up a Conference Call Using Call JoinManaging multiparty calls Directory , Redial List , and Callers List Corporate Directory or PersonalGoodbye key Disconnecting a conferee Using Conferee Selectable DisplayViewing active conferees Conference Count Display returns an Using Group CallCalling group members Call FFC Answering a group call Ending a group call Call Deflect Using Make Set BusyManaging calls while busy at work Activating Make Set Busy Call deflect Entering Automatic Wake-Up call Configuring Automatic Wake-UpHotel applications Dial the Automatic Wake-Up Request FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Reading meters Activating Message RegistrationVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Changing meter Resetting a meter to zero Using Maid IdentificationEntering cleaning status 136 Using Room Status Displaying room status Changing the status of a room Using Call Page Connect to make an announcement Paging FeaturesUsing Radio Using Automatic Post-selection Using Automatic Preselection Meet-MeDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging tone Making a voice call Call Override FeaturesUsing Voice Call Responding to a voice call Overriding a busy signal Using Forced Camp-on feature Using Forced Camp-on Answering a call camped-on to your extension Using Enhanced Override Using Centrex or Exchange Line Switchhook Flash Using Centrex ServicesUsing AutoDial Transfer Tracing calls Miscellaneous call featuresTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced call Charging a call in progress Dial the Call Detail Recording FFC Charging a transferred call to an account Charging a conference call to an account Transfer soft key Charge Press the Charge soft key Using Privacy Release Using the Buzz signalUsing External Server Applications Using Record On Demand key Using Save key 155 Troubleshooting Your Avaya 1220 IP Deskphone Virtual Office Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Voud Flexible Feature Codes Part 2 Avaya 1200 Series Expansion Module Basic featuresKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Feature operation Quick Reference 166 Services and Telephone Options menus Services menu Quick Reference 168 Third party terms Public Domain Notice GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Curl Copyright and Permission Notice Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200