Troubleshooting Your Avaya 1220 IP Deskphone | Avaya manual

Contents

Managing calls while away from your desk . . . . . . . . . . . . . 118 Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 129 Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Override Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Using Centrex Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 147

Troubleshooting Your Avaya 1220 IP Deskphone . . . . . . 156

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Avaya 1200 Series Expansion Module . . . . . . . . . . . . . . . 161

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Services and Telephone Options menus . . . . . . . . . . . . . . . 167

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010)	169
Terms you should know	189
Index	197

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Avaya manual Troubleshooting Your Avaya 1220 IP Deskphone

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents October Revision historyJune May February MarchJanuary December On page 9 shows the Avaya 1220 IP Deskphone key labels Welcome Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Connecting to the Local Area Network Connecting PowerDenAn regulatory notice for Japan Operation Location Regulatory and safety information Getting technical support from the Avaya Web site Customer serviceNavigation Customer service Before you begin Using your Avaya 1220 IP DeskphoneGetting started Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display License notification Call features and Flexible Feature Codes Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Attaching the foot stand optional Connecting the handset Connecting the power optional Connecting the headset optional Connecting the LAN Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Connecting the PC Ethernet cable Password Admin Basic featuresVirtual Office Login Telephone Options Telephone Options Telephone Options menu Options menu Adjusting volume Contrast adjustment Adjusting the display screen contrast Selecting a language Telephone Options menu Configuring a headset Selecting date and time format Diagnostics Accessing display diagnosticsSelecting a local dialpad tone Telephone Options , and select Local Viewing Avaya 1220 IP Deskphone information Set Info Performing diagnosticsServicesDiagnostics Configuring the Callers List log Configuring Call Log Options Configuring New Call Indication New call indication Off New call indication On Configuring Preferred Name MatchLog Options Preferred name match On Preferred name match Off Configuring the Area Codes Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Changing feature key labels Enabling OnHook Default PathHook default path Handsfree Enabled Headset Enabled Feature Key label Configuring the name display format Display Format Configuring Live DialpadFirst name, last name Last name, first name Telephone Options , and select Live Number, name default Name, number Configuring Caller ID display orderConfiguring Normal mode indication Off Electronic Lock Advanced featuresPersonal Directory Local Tools Assigning an Scpw Managing your Station Control Password Dialpad on Turning Password Protection on or off Locking your Avaya 1220 IP Deskphone Enable Password Protection Disable Password Protection Dial the Electronic Lock Deactivate FFC Unlocking your Avaya 1220 IP Deskphone Adding an entry Customizing the Personal Directory Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Enter key Key Function Contrast Preferences Language Language Wired Headset Local Diagnostics Using Virtual OfficeNetwork Configuration Lock Menu IP Deskphones Can I log on to IP Deskphone? Virtual soft key Avaya 1220 IP Deskphone Logging on to Virtual Office Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Automatic log out from Virtual Office Emergency calls on your Remote Avaya 1220 IP DeskphoneLogging off Virtual Office Using the soft keys Using the telephone dialpadOperating your Avaya 1220 IP Deskphone Entering and editing text Soft key Description Making a call Using the Callers List Deleting an entry Dialing an entry Deleting the entire Callers List Using the Redial List Dialing an entry Deleting the entire Redial List Using Off-hook dialing Using On-hook dialing Headset key Using Handsfree dialingTerminating a handsfree call Switching from handset mode to handsfree Switching from handsfree to handset modeUsing a headset Muting a handsfree call Searching for a specific number Using the Corporate DirectorySwitching from handsfree to headset Making a call using the Corporate Directory Using Predial Using the Personal DirectoryMaking a call Directory Editing a Predial number Using AutoDialUsing AutoDial to make a call Displaying an AutoDial number Storing an AutoDial number Enter the Ring Again Activate Flexible Feature Code Using Ring AgainActivating Ring Again Calling a Ring Again party after notification Press the Ring Again Deactivate FFC Using Last Number RedialDeactivating Ring Again before notification Storing a Speed Call number Using Speed CallMaking a call using Speed Call Using HotLine Using System Speed CallPress the System Speed Call Controller SScCtl soft key Making an intercom call Using Intercom Calling Managing calls while not on a call Using Automatic AnswerbackAnswering a call Activating Automatic Answerback Using Call PickupDeactivating Automatic Answerback Answering a call in your own call pickup group Enter the Pickup Directory Number Answering a call in another call pickup group Managing calls during a call Using Call Hold Placing a call on hold Using Call WaitingRetrieving a call on hold Answering an call during another call Transferring a call to a third party Transferring a callReturning to the original call Transferring a call using Timed Reminder Recall Using Timed Reminder Recall Using Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Retrieving a parked call Parking a call using the Spre code or FFC Transfer on Recording a Calling Party Caller Number Displaying call details Using Call ForwardManaging calls while away from your desk Deactivating Call Forward Activating Call Forward Reinstating a Call Forward number Using Internal Call ForwardForwarding internal calls only Call Forward Activate FFC Deactivating Internal Call Forward Using Remote Call ForwardReinstating Internal Call Forward number Activating Remote Call Forward Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Goodbye key Corporate Directory or PersonalDirectory , Redial List , and Callers List Viewing active conferees Using Conferee Selectable DisplayDisconnecting a conferee Calling group members Using Group CallConference Count Display returns an Call FFC Ending a group call Answering a group call Managing calls while busy at work Using Make Set BusyCall Deflect Activating Make Set Busy Call deflect Hotel applications Configuring Automatic Wake-UpEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFC Dial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up call Verifying Automatic Wake-Up call Activating Message RegistrationReading meters Dial the Automatic Wake-Up Verify FFC Changing meter Entering cleaning status Using Maid IdentificationResetting a meter to zero 136 Displaying room status Using Room Status Changing the status of a room Using Radio Paging FeaturesUsing Call Page Connect to make an announcement Dial the Radio Paging Access FFC Using Automatic Preselection Meet-MeUsing Automatic Post-selection Dial the Radio Page Answer FFC. You hear the paging tone Answering a Radio Using Voice Call Call Override FeaturesMaking a voice call Responding to a voice call Using Forced Camp-on feature Overriding a busy signal Answering a call camped-on to your extension Using Forced Camp-on Using Enhanced Override Using AutoDial Transfer Using Centrex ServicesUsing Centrex or Exchange Line Switchhook Flash Tracing with the Call Trace key Miscellaneous call featuresTracing calls Charging a call or charging a forced call Using Call Trace without a Call Trace key Dial the Call Detail Recording FFC Charging a call in progress Charging a transferred call to an account Transfer soft key Charging a conference call to an account Charge Press the Charge soft key Using External Server Applications Using the Buzz signalUsing Privacy Release Using Save key Using Record On Demand key 155 Virtual Office Troubleshooting Your Avaya 1220 IP Deskphone Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Voud Flexible Feature Codes Flexible Feature Codes Part 2 Keys and descriptions Basic featuresAvaya 1200 Series Expansion Module LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Quick Reference Feature operation 166 Services menu Services and Telephone Options menus Quick Reference 168 Public Domain Notice Third party terms GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Copyright and Permission Notice Curl Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200