Performing diagnostics, Set Info, ServicesDiagnostics | Avaya 1220

Basic features

Use the following procedure to view IP Deskphone information:

(Services)

Cancel

1.Press the Services key, select Telephone Options, and select Local

Set Info.

2.Press the Up or Down keys to scroll through the list and view IP Deskphone information.

3.Press the Cancel soft key to cancel the modifications.

Performing diagnostics

The Diagnostics command displays the following phone-specific information:

•Diag Tools (Ping, do Route Traces)

•EtherStats (Speed, Auto Neg, CRC Errors, Collision)

•IP Stats (Packet Info)

•RUDP Stats (Message receive or transmit)

•QoS Stats

Use the following procedure to view diagnostic information.

1.Press the Services key, select Telephone Options, and select Local

(Services)Diagnostics.

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Avaya 1220 manual Performing diagnostics, Set Info, ServicesDiagnostics

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents May Revision historyOctober June December MarchFebruary January On page 9 shows the Avaya 1220 IP Deskphone key labels Welcome Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Operation Connecting PowerConnecting to the Local Area Network DenAn regulatory notice for Japan Location Regulatory and safety information Customer service NavigationGetting technical support from the Avaya Web site Customer service Using your Avaya 1220 IP Deskphone Getting startedBefore you begin Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display License notification Call features and Flexible Feature Codes Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Attaching the foot stand optional Connecting the handset Connecting the power optional Connecting the headset optional Connecting the LAN Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Connecting the PC Ethernet cable Telephone Options Basic featuresPassword Admin Virtual Office Login Telephone Options Telephone Options menu Options menu Adjusting volume Contrast adjustment Adjusting the display screen contrast Selecting a language Telephone Options menu Configuring a headset Selecting date and time format Telephone Options , and select Local Accessing display diagnosticsDiagnostics Selecting a local dialpad tone Viewing Avaya 1220 IP Deskphone information Performing diagnostics ServicesDiagnosticsSet Info Configuring the Callers List log Configuring Call Log Options Configuring New Call Indication Configuring Preferred Name Match Log OptionsNew call indication Off New call indication On Preferred name match On Preferred name match Off Configuring the Area Codes Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Handsfree Enabled Headset Enabled Enabling OnHook Default PathChanging feature key labels Hook default path Feature Key label Configuring the name display format Telephone Options , and select Live Configuring Live DialpadDisplay Format First name, last name Last name, first name Configuring Caller ID display order Configuring Normal mode indicationNumber, name default Name, number Off Local Tools Advanced featuresElectronic Lock Personal Directory Assigning an Scpw Managing your Station Control Password Dialpad on Turning Password Protection on or off Locking your Avaya 1220 IP Deskphone Enable Password Protection Disable Password Protection Dial the Electronic Lock Deactivate FFC Unlocking your Avaya 1220 IP Deskphone Adding an entry Customizing the Personal Directory Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Enter key Key Function Contrast Preferences Language Language Wired Headset Lock Menu Using Virtual OfficeLocal Diagnostics Network Configuration IP Deskphones Can I log on to IP Deskphone? Virtual soft key Avaya 1220 IP Deskphone Logging on to Virtual Office Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Emergency calls on your Remote Avaya 1220 IP Deskphone Logging off Virtual OfficeAutomatic log out from Virtual Office Entering and editing text Using the telephone dialpadUsing the soft keys Operating your Avaya 1220 IP Deskphone Soft key Description Making a call Using the Callers List Deleting an entry Dialing an entry Deleting the entire Callers List Using the Redial List Dialing an entry Deleting the entire Redial List Using Off-hook dialing Using On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Muting a handsfree call Switching from handsfree to handset modeSwitching from handset mode to handsfree Using a headset Using the Corporate Directory Switching from handsfree to headsetSearching for a specific number Making a call using the Corporate Directory Directory Using the Personal DirectoryUsing Predial Making a call Using AutoDial Using AutoDial to make a callEditing a Predial number Displaying an AutoDial number Storing an AutoDial number Calling a Ring Again party after notification Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Activating Ring Again Using Last Number Redial Deactivating Ring Again before notificationPress the Ring Again Deactivate FFC Using Speed Call Making a call using Speed CallStoring a Speed Call number Controller SScCtl soft key Using System Speed CallUsing HotLine Press the System Speed Call Making an intercom call Using Intercom Calling Using Automatic Answerback Answering a callManaging calls while not on a call Answering a call in your own call pickup group Using Call PickupActivating Automatic Answerback Deactivating Automatic Answerback Enter the Pickup Directory Number Answering a call in another call pickup group Managing calls during a call Using Call Hold Answering an call during another call Using Call WaitingPlacing a call on hold Retrieving a call on hold Transferring a call Returning to the original callTransferring a call to a third party Transferring a call using Timed Reminder Recall Using Timed Reminder Recall Using Attendant Recall Using Call Park Parking a call on the System Park DNParking a call on a DN Not System Park DN or own DN Retrieving a parked call Parking a call using the Spre code or FFC Transfer on Recording a Calling Party Caller Number Using Call Forward Managing calls while away from your deskDisplaying call details Deactivating Call Forward Activating Call Forward Call Forward Activate FFC Using Internal Call ForwardReinstating a Call Forward number Forwarding internal calls only Activating Remote Call Forward Using Remote Call ForwardDeactivating Internal Call Forward Reinstating Internal Call Forward number Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Using Call Join Setting up a Conference CallManaging multiparty calls Corporate Directory or Personal Directory , Redial List , and Callers ListGoodbye key Using Conferee Selectable Display Disconnecting a confereeViewing active conferees Call FFC Using Group CallCalling group members Conference Count Display returns an Ending a group call Answering a group call Activating Make Set Busy Using Make Set BusyManaging calls while busy at work Call Deflect Call deflect Dial the Automatic Wake-Up Request FFC Configuring Automatic Wake-UpHotel applications Entering Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activating Message RegistrationVerifying Automatic Wake-Up call Reading meters Changing meter Using Maid Identification Resetting a meter to zeroEntering cleaning status 136 Displaying room status Using Room Status Changing the status of a room Paging Features Using Call Page Connect to make an announcementUsing Radio Using Automatic Preselection Meet-Me Using Automatic Post-selectionDial the Radio Paging Access FFC Dial the Radio Page Answer FFC. You hear the paging tone Answering a Radio Responding to a voice call Call Override FeaturesUsing Voice Call Making a voice call Using Forced Camp-on feature Overriding a busy signal Answering a call camped-on to your extension Using Forced Camp-on Using Enhanced Override Using Centrex Services Using Centrex or Exchange Line Switchhook FlashUsing AutoDial Transfer Miscellaneous call features Tracing callsTracing with the Call Trace key Charging a call or charging a forced call Using Call Trace without a Call Trace key Dial the Call Detail Recording FFC Charging a call in progress Charging a transferred call to an account Transfer soft key Charging a conference call to an account Charge Press the Charge soft key Using the Buzz signal Using Privacy ReleaseUsing External Server Applications Using Save key Using Record On Demand key 155 Virtual Office Troubleshooting Your Avaya 1220 IP Deskphone Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Voud Flexible Feature Codes Flexible Feature Codes Part 2 Basic features Avaya 1200 Series Expansion ModuleKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Quick Reference Feature operation 166 Services menu Services and Telephone Options menus Quick Reference 168 Public Domain Notice Third party terms GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Copyright and Permission Notice Curl Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200