Customer service, Navigation | Avaya 1220 specs

Customer service

Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

•“Getting technical documentation” on page 23

•“Getting product training” on page 23

•“Getting help from a distributor or reseller” on page 23

•“Getting technical support from the Avaya Web site” on page 23

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

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Avaya 1220 manual Customer service, Navigation, Getting technical support from the Avaya Web site

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents May Revision historyOctober June December MarchFebruary January On page 9 shows the Avaya 1220 IP Deskphone key labels Welcome Feature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Operation Connecting PowerConnecting to the Local Area Network DenAn regulatory notice for Japan Location Regulatory and safety information Getting technical support from the Avaya Web site Customer serviceNavigation Customer service Before you begin Using your Avaya 1220 IP DeskphoneGetting started Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display License notification Call features and Flexible Feature Codes Audio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Attaching the foot stand optional Connecting the handset Connecting the power optional Connecting the headset optional Connecting the LAN Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optional Connecting the PC Ethernet cable Telephone Options Basic featuresPassword Admin Virtual Office Login Telephone Options Telephone Options menu Options menu Adjusting volume Contrast adjustment Adjusting the display screen contrast Selecting a language Telephone Options menu Configuring a headset Selecting date and time format Telephone Options , and select Local Accessing display diagnosticsDiagnostics Selecting a local dialpad tone Viewing Avaya 1220 IP Deskphone information Set Info Performing diagnosticsServicesDiagnostics Configuring the Callers List log Configuring Call Log Options Configuring New Call Indication New call indication Off New call indication On Configuring Preferred Name MatchLog Options Preferred name match On Preferred name match Off Configuring the Area Codes Telephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Handsfree Enabled Headset Enabled Enabling OnHook Default PathChanging feature key labels Hook default path Feature Key label Configuring the name display format Telephone Options , and select Live Configuring Live DialpadDisplay Format First name, last name Last name, first name Number, name default Name, number Configuring Caller ID display orderConfiguring Normal mode indication Off Local Tools Advanced featuresElectronic Lock Personal Directory Assigning an Scpw Managing your Station Control Password Dialpad on Turning Password Protection on or off Locking your Avaya 1220 IP Deskphone Enable Password Protection Disable Password Protection Dial the Electronic Lock Deactivate FFC Unlocking your Avaya 1220 IP Deskphone Adding an entry Customizing the Personal Directory Editing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Enter key Key Function Contrast Preferences Language Language Wired Headset Lock Menu Using Virtual OfficeLocal Diagnostics Network Configuration IP Deskphones Can I log on to IP Deskphone? Virtual soft key Avaya 1220 IP Deskphone Logging on to Virtual Office Using Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Automatic log out from Virtual Office Emergency calls on your Remote Avaya 1220 IP DeskphoneLogging off Virtual Office Entering and editing text Using the telephone dialpadUsing the soft keys Operating your Avaya 1220 IP Deskphone Soft key Description Making a call Using the Callers List Deleting an entry Dialing an entry Deleting the entire Callers List Using the Redial List Dialing an entry Deleting the entire Redial List Using Off-hook dialing Using On-hook dialing Headset key Using Handsfree dialingTerminating a handsfree call Muting a handsfree call Switching from handsfree to handset modeSwitching from handset mode to handsfree Using a headset Searching for a specific number Using the Corporate DirectorySwitching from handsfree to headset Making a call using the Corporate Directory Directory Using the Personal DirectoryUsing Predial Making a call Editing a Predial number Using AutoDialUsing AutoDial to make a call Displaying an AutoDial number Storing an AutoDial number Calling a Ring Again party after notification Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Activating Ring Again Press the Ring Again Deactivate FFC Using Last Number RedialDeactivating Ring Again before notification Storing a Speed Call number Using Speed CallMaking a call using Speed Call Controller SScCtl soft key Using System Speed CallUsing HotLine Press the System Speed Call Making an intercom call Using Intercom Calling Managing calls while not on a call Using Automatic AnswerbackAnswering a call Answering a call in your own call pickup group Using Call PickupActivating Automatic Answerback Deactivating Automatic Answerback Enter the Pickup Directory Number Answering a call in another call pickup group Managing calls during a call Using Call Hold Answering an call during another call Using Call WaitingPlacing a call on hold Retrieving a call on hold Transferring a call to a third party Transferring a callReturning to the original call Transferring a call using Timed Reminder Recall Using Timed Reminder Recall Using Attendant Recall Parking a call on a DN Not System Park DN or own DN Using Call ParkParking a call on the System Park DN Retrieving a parked call Parking a call using the Spre code or FFC Transfer on Recording a Calling Party Caller Number Displaying call details Using Call ForwardManaging calls while away from your desk Deactivating Call Forward Activating Call Forward Call Forward Activate FFC Using Internal Call ForwardReinstating a Call Forward number Forwarding internal calls only Activating Remote Call Forward Using Remote Call ForwardDeactivating Internal Call Forward Reinstating Internal Call Forward number Deactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Managing multiparty calls Using Call JoinSetting up a Conference Call Goodbye key Corporate Directory or PersonalDirectory , Redial List , and Callers List Viewing active conferees Using Conferee Selectable DisplayDisconnecting a conferee Call FFC Using Group CallCalling group members Conference Count Display returns an Ending a group call Answering a group call Activating Make Set Busy Using Make Set BusyManaging calls while busy at work Call Deflect Call deflect Dial the Automatic Wake-Up Request FFC Configuring Automatic Wake-UpHotel applications Entering Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFC Cancelling Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFC Activating Message RegistrationVerifying Automatic Wake-Up call Reading meters Changing meter Entering cleaning status Using Maid IdentificationResetting a meter to zero 136 Displaying room status Using Room Status Changing the status of a room Using Radio Paging FeaturesUsing Call Page Connect to make an announcement Dial the Radio Paging Access FFC Using Automatic Preselection Meet-MeUsing Automatic Post-selection Dial the Radio Page Answer FFC. You hear the paging tone Answering a Radio Responding to a voice call Call Override FeaturesUsing Voice Call Making a voice call Using Forced Camp-on feature Overriding a busy signal Answering a call camped-on to your extension Using Forced Camp-on Using Enhanced Override Using AutoDial Transfer Using Centrex ServicesUsing Centrex or Exchange Line Switchhook Flash Tracing with the Call Trace key Miscellaneous call featuresTracing calls Charging a call or charging a forced call Using Call Trace without a Call Trace key Dial the Call Detail Recording FFC Charging a call in progress Charging a transferred call to an account Transfer soft key Charging a conference call to an account Charge Press the Charge soft key Using External Server Applications Using the Buzz signalUsing Privacy Release Using Save key Using Record On Demand key 155 Virtual Office Troubleshooting Your Avaya 1220 IP Deskphone Troubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Voud Flexible Feature Codes Flexible Feature Codes Part 2 Keys and descriptions Basic featuresAvaya 1200 Series Expansion Module LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Quick Reference Feature operation 166 Services menu Services and Telephone Options menus Quick Reference 168 Public Domain Notice Third party terms GNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Copyright and Permission Notice Curl Libpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200