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Avaya 1220 manual Charging a transferred call to an account

Models: 1220

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Operating your Avaya 1220 IP Deskphone

or

or

Dial the Call Detail Recording FFC.

3. Dial the charge account number.

2498		4. Press the line (DN) key to return to the

		call.

Charging a transferred call to an account

Use the following procedure to charge a transferred call to an account.

Trans

Charge

or

1.Press the Transfer soft key. The call is placed on hold.

2.Press the Charge soft key. or

Dial the Call Detail Recording FFC.

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Image 150

Avaya 1220 manual Charging a transferred call to an account

Contents

Avaya 1220 IP Deskphone User Guide Downloading documents Contact Avaya Support Contents Advanced features Troubleshooting Your Avaya 1220 IP Deskphone Contents June Revision historyOctober MayJanuary MarchFebruary DecemberWelcome On page 9 shows the Avaya 1220 IP Deskphone key labelsFeature overview On page 12 shows the Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other DenAn regulatory notice for Japan Connecting PowerConnecting to the Local Area Network OperationLocation Regulatory and safety information Customer service NavigationGetting technical support from the Avaya Web site Customer service Using your Avaya 1220 IP Deskphone Getting startedBefore you begin Avaya 1220 IP Deskphone controls Using your Avaya 1220 IP Deskphone Using your Avaya 1220 IP Deskphone Press the Applications key to access Using your Avaya 1220 IP Deskphone Press the Services key programmable Avaya 1220 IP Deskphone display Call features and Flexible Feature Codes License notificationAudio and text message broadcast Installing your Avaya 1220 IP Deskphone Connections on the Avaya 1220 IP Deskphone Connecting the handset Attaching the foot stand optionalConnecting the headset optional Connecting the power optionalConnecting the LAN Ethernet cable Connecting the PC Ethernet cable Wall-mounting Avaya 1220 IP Deskphone optionalVirtual Office Login Basic featuresPassword Admin Telephone OptionsTelephone Options Telephone Options menu Adjusting volume Options menuAdjusting the display screen contrast Contrast adjustmentSelecting a language Configuring a headset Telephone Options menuSelecting date and time format Selecting a local dialpad tone Accessing display diagnosticsDiagnostics Telephone Options , and select LocalViewing Avaya 1220 IP Deskphone information Performing diagnostics ServicesDiagnosticsSet Info Configuring Call Log Options Configuring the Callers List logConfiguring New Call Indication Configuring Preferred Name Match Log OptionsNew call indication Off New call indication On Configuring the Area Codes Preferred name match On Preferred name match OffTelephone Options , and select Call Telephone Options , and select Call Selecting a ring type Enabling or disabling Call Timer Hook default path Enabling OnHook Default PathChanging feature key labels Handsfree Enabled Headset EnabledFeature Key label Configuring the name display format First name, last name Last name, first name Configuring Live DialpadDisplay Format Telephone Options , and select LiveConfiguring Caller ID display order Configuring Normal mode indicationNumber, name default Name, number Off Personal Directory Advanced featuresElectronic Lock Local ToolsManaging your Station Control Password Assigning an ScpwTurning Password Protection on or off Dialpad onEnable Password Protection Disable Password Protection Locking your Avaya 1220 IP DeskphoneUnlocking your Avaya 1220 IP Deskphone Dial the Electronic Lock Deactivate FFCCustomizing the Personal Directory Adding an entryEditing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter keyPreferences ContrastLanguage LanguageWired Headset Network Configuration Using Virtual OfficeLocal Diagnostics Lock MenuIP Deskphones Can I log on to IP Deskphone? Logging on to Virtual Office Virtual soft key Avaya 1220 IP DeskphoneUsing Virtual Office on your remote Avaya 1220 IP Deskphone Using Virtual Office on your office Avaya 1220 IP Deskphone Emergency calls on your Remote Avaya 1220 IP Deskphone Logging off Virtual OfficeAutomatic log out from Virtual Office Operating your Avaya 1220 IP Deskphone Using the telephone dialpadUsing the soft keys Entering and editing textMaking a call Soft key DescriptionUsing the Callers List Dialing an entry Deleting an entryUsing the Redial List Deleting the entire Callers ListDialing an entry Using Off-hook dialing Deleting the entire Redial ListUsing On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Using a headset Switching from handsfree to handset modeSwitching from handset mode to handsfree Muting a handsfree callUsing the Corporate Directory Switching from handsfree to headsetSearching for a specific number Making a call using the Corporate Directory Making a call Using the Personal DirectoryUsing Predial DirectoryUsing AutoDial Using AutoDial to make a callEditing a Predial number Storing an AutoDial number Displaying an AutoDial numberActivating Ring Again Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Calling a Ring Again party after notificationUsing Last Number Redial Deactivating Ring Again before notificationPress the Ring Again Deactivate FFC Using Speed Call Making a call using Speed CallStoring a Speed Call number Press the System Speed Call Using System Speed CallUsing HotLine Controller SScCtl soft keyUsing Intercom Calling Making an intercom callUsing Automatic Answerback Answering a callManaging calls while not on a call Deactivating Automatic Answerback Using Call PickupActivating Automatic Answerback Answering a call in your own call pickup groupAnswering a call in another call pickup group Enter the Pickup Directory NumberUsing Call Hold Managing calls during a callRetrieving a call on hold Using Call WaitingPlacing a call on hold Answering an call during another callTransferring a call Returning to the original callTransferring a call to a third party Using Timed Reminder Recall Transferring a call using Timed Reminder RecallUsing Attendant Recall Using Call Park Parking a call on the System Park DNParking a call on a DN Not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked callRecording a Calling Party Caller Number Transfer onUsing Call Forward Managing calls while away from your deskDisplaying call details Activating Call Forward Deactivating Call ForwardForwarding internal calls only Using Internal Call ForwardReinstating a Call Forward number Call Forward Activate FFCReinstating Internal Call Forward number Using Remote Call ForwardDeactivating Internal Call Forward Activating Remote Call ForwardDeactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Using Call Join Setting up a Conference CallManaging multiparty calls Corporate Directory or Personal Directory , Redial List , and Callers ListGoodbye key Using Conferee Selectable Display Disconnecting a confereeViewing active conferees Conference Count Display returns an Using Group CallCalling group members Call FFCAnswering a group call Ending a group callCall Deflect Using Make Set BusyManaging calls while busy at work Activating Make Set BusyCall deflect Entering Automatic Wake-Up call Configuring Automatic Wake-UpHotel applications Dial the Automatic Wake-Up Request FFCCancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCReading meters Activating Message RegistrationVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCChanging meter Using Maid Identification Resetting a meter to zeroEntering cleaning status 136 Using Room Status Displaying room statusChanging the status of a room Paging Features Using Call Page Connect to make an announcementUsing Radio Using Automatic Preselection Meet-Me Using Automatic Post-selectionDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging toneMaking a voice call Call Override FeaturesUsing Voice Call Responding to a voice callOverriding a busy signal Using Forced Camp-on featureUsing Forced Camp-on Answering a call camped-on to your extensionUsing Enhanced Override Using Centrex Services Using Centrex or Exchange Line Switchhook FlashUsing AutoDial Transfer Miscellaneous call features Tracing callsTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced callCharging a call in progress Dial the Call Detail Recording FFCCharging a transferred call to an account Charging a conference call to an account Transfer soft keyCharge Press the Charge soft key Using the Buzz signal Using Privacy ReleaseUsing External Server Applications Using Record On Demand key Using Save key155 Troubleshooting Your Avaya 1220 IP Deskphone Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes VoudFlexible Feature Codes Part 2 Basic features Avaya 1200 Series Expansion ModuleKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description Avaya 1200 Series Expansion Module 164 Feature operation Quick Reference166 Services and Telephone Options menus Services menuQuick Reference 168 Third party terms Public Domain NoticeGNU 171 172 173 174 175 176 OpenSSL 178 179 Zlib Curl Copyright and Permission NoticeLibpng 183 Kernrandom ConvertUTF Wchar functions Libjpeg 188 Terms you should know 190 LCD 192 SIP 194 195 Terms you should know 196 Index 198 199 200