Page 12 - Transfer

Basic Call Handling Features

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To transfer the current call to another extension

1.With a call in progress, press Transfer or Hold.

2.When you hear dial tone, dial the number to which the call is to be transferred.

3.Do one of the following:

•To transfer the call without announcing it, either hang up or press Transfer again. The transfer is complete. If the transferred call is not answered within a preset time, it is returned to you.

•To announce the call before transferring it, wait for the called party to answer.

If the called party is willing to accept the call, press Transfer again to complete the transfer.

If the called party does not wish to accept the call, press Drop. You can return to the held call by pressing its call appearance button.

•If the line is busy or if there is no answer, press Drop.

You can return to the held call by pressing its call appearance button.

To transfer a new call to a held call using Conference:

1.With a call in progress and you wish to make an enquiry call or another call arrives,

press Hold. Make or answer the second call. The second call requires to be transferred to the first held call.

2.To transfer the new call to the held call, press Conference and then Drop. The transfer is complete.

Conference

The Conference feature allows you to conference other parties (including yourself) into a call.

Notes: 1. The number of parties allowed in a conference is controlled by your telephone system.

2. Two Call Appearance keys are required for the conference feature.

To add another party to a call:

1.Press Conference.

2.Dial the number of the person you want to add to the call.

3.Wait for an answer.

If the called party does not answer or does not want to join the conference, press Drop.

4.To add the person to the call, press Conference again.

You can return to the held call by pressing its call appearance button.

5.Repeat steps 1 through 4 for additional conference connections.

To add a held call(s) to an active call:

1.Press Conference.

2.All held calls are added to the conference.

To leave a conference call:

1.To leave a conference, press Drop.

Message

Your Message lamp turns on when a caller has left a message for you.

Press the Messages button to retrieve your messages and follow the prompts.

Page 12 - Basic Call Handling Features

IP Office 5420 + EU24 User’s Guide

Transfer

40DHB0002UKEG – Issue 4 (9th February 2004)

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Avaya 5420 + EU24 manual Transfer, Conference, Message
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5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.
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