Function Key ProgrammingFunction Keys - Page 33

CWOn - Call Waiting On

Switches call waiting for the extension on/off.

This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user.

The CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown with a symbol. When call waiting is on and the extension is on a call, any additional call receives ringing rather than busy tone.

[User Digital Telephony Advanced Call Call Waiting On]

CWSus - Call Waiting Suspend

Suspend the current call at the exchange and answer the waiting call. This function is not supported in the USA.

If no slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

Pressing CWSus is only supported if the exchange provides a Q.931 suspend call facility.

[User Digital Telephony Advanced Call Call Waiting Suspend]

See also:

Resum - Resume Call on page 48.

DCW - Dial CW

Allows the user to force another extension to have call waiting mode on for the duration of a call attempt. This function is not supported in the USA.

This function requires the target extension number to be entered when programmed. That number is then shown next to DCW. This function cannot be programmed through the phone by the user.

Normally, if the target extension is on a call and doesn't have call waiting on, any new call will receive busy tone or be diverted to voicemail. Pressing DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered.

[User Digital Telephony Advanced Dial Dial CW]

See also:

Queue - Call Queue on page 46.

Dir - Directory (!)

Accesses the telephone system directory.

This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key.

Pressing Dir displays a number of options.

INDeX - Search for a matching extension user name on the telephone system.

Group - Search for a matching group name on the telephone system.

Extrn - Search for a name match in the telephone systems directory of external numbers.

[User Digital Telephony Emulation Directory]

IP Office 5420 + EU24 User’s Guide

Function Keys - Page 33

40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming

Page 33
Image 33
Avaya 5420 + EU24 manual CWOn Call Waiting On, CWSus Call Waiting Suspend, DCW Dial CW, Dir Directory

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.